Day Duty
Backpack used for day duty
What is Unicorn
Backpack used for Edens POD
What is Unicorn
A guest tells you that their light bulb went out in their bathroom
What is do not call up
Can I check out a vacuum?
What is No, conference guests cannot check out any items
Where can you find check-in information for a conference?
What is the white box
It's M-F 8-5 and you need to get ahold of a supervisor. Where can they be found?
What is BTE 166 or EH admin
Backpack used for BT POD
What is Monkey
You walk into a bathroom and there is dookie on the walls. What do you do?
What is call up. Use the call-up sheet in the Google Drive!
Can I tour Fairhaven? (or any other building?)
What is no. Guests can contact Admissions to see what tours are available.
Where is the white box stored for the conference?
Where is in EH or MA: behind the desk. In BT: in the CHAC office.
It's 5:30pm and you have not gotten any calls all day. You are hungry and since no one has called all day, it is okay to tag along with your peers to get dinner downtown
What is No, you must stay on campus throughout the entire shift
What times do you do rounds on POD?
What is 9pm and 11pm
It's 11am on a Thursday and a tree falls through a building, who do you call?
Who is Katy, Sabrina, or McKenzie
How do I open the exterior of the building I'm staying in?
What is use your fob or prox card.
How do you verify that a guest can pick up keys?
What is check the roster in the white box
What times do you do rounds on Day Duty?
What is never! Day duty doesn't do rounds, but is available for anything the guest may need during the day.
What information should be logged during your rounds?
What is Your name, location, time of check, status of the space.
It's 5pm on a Saturday and two guests ask you if they can switch rooms
What is yes, call up
Where can I get food on campus?
What is: check the dining website for hours, or with your group coordinator to see if meals are included with your program.
How do you distribute keys to a guest?
What is give them the prepacked key envelope with their name and have them sign on the roster.
A guest in BTE calls and tells you that they are locked out of their room, you should tell them where the front desk is so that they can check out a lockout key
What is No, you should meet the guest by the front desk to check out a lock out key for them. The front desk is for academic students in BT
You're on your second round and you come across a group of non-conference guests hanging out and being disruptive in the 3rd floor BTE lounge. Conference guests have complained. What should you do?
What is: Ask students to leave the BTE lounge, log information and if continued, contact RA on-call
It's 9pm on a Wednesday and you see some guests drinking on the steps of Edens Hall
What is yes call up if they are refusing to cooperate
What are the two common policy violations you may run into with conference guests and where can this information be found?
What is: Noise violations and smoking violations. This can be found in the 2022 Conduct Procedure document in the google drive.
What if the guest's name is not on the roster, or their check in date is in the future?