Enter Title

Performance

100

This shipping time setting indicates the SHIP BY DATE

Handling time

200

Delayed CM, not issuing return labels or refunds are examples of which DEFECT (ODR) 

POORCS

300

How many orders do we have to take from the report to review the account?

3-5 orders

400

What is the % target for ODR, LSR, VTR and Dropshipping?

ODR- 1% 

LSR- 4%

VTR 95%

Dropshipping- NA

500

Where do we go to download the report?

Performance- Account Health- click on the metric - download the report

Policy

100

This policy violation happens when a seller confirms the order before shipping it

PCSA

200

Name 5 VTR exeption tags

TAGSML, TGLRG, TAGIMTA, TAGDERR,TAGMTR

300

What can happen to a seller account whose VTR is 0%?

The category may be enforced

400

What is Renage?

Renege violations occur when Sellers fail or refuse to complete orders

500

What is the guideline to have a dropshippig as a business model? 

In order to use this fulfillment method while selling on Amazon, Sellers must comply with the following guidelines:
 

• Seller must have an agreement with their supplier that they will identify the Seller (and no one else) as the seller of the products on all packing slips, invoices, external packaging, and other information included or provided in connection with the products;
• Seller must remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order;
• Seller must be responsible for accepting and processing customer returns of your products; and
• Seller must comply with all other terms of your seller agreement and applicable Amazon policies.

SOPs

100

What is the queue for pre enforcement LSR task?

trms-pi-op-ahs-block@amazon.(marketplace)

200

Verbal POA can be presented in what subverticals?

All OP subverticals

300

What information do we need for the annotation template for pre enf task for ODR?

ODR Metric: [% and timeframe] <br>
Previous warn/action dates: [Date - Action] <br>
Verbal POA Eligible {remove if not applicable}
Main Defect Drive: [Defect]<br>

Order ID: [Order ID] | [Defect Type] | [Rootcause)

400

What code blurb do we send after unsuccessful contact with a seller who is eligible for a verbal POA (Task LSR pre enforcement)

 no_contact_no_pass_remove_mfn_AHS_LSR

500

What do we filter in annotations and investigations in PI to find out the reason of the pre enforcement task?

Action deviated- original reason

RANDOM

100

What are the 3 factors that affect the ODR metric?

neg feedback, AZclaim, chargebacks

200

Buyer files a complaint stating that their order was never received. By the time we review the order, we can see that it was delivered 5 days after EDD.

PAST EDD

300

A buyer received a  blender with dents and scratches in its surface due . The packing did not have any bubble wrap to protect the item. What defect are we talking about?

Damaged

400

Where are sellers able to confirm if an order is an amazon business order?

Manage Orders- Order details and it will display Business customer next to order ID

500

How do we check the availability if the SP is eligible for a verbal POA?

No action deviated for the same reason in the last 6 months