Programs
What does SNAP stand for?
What is Supplemental Nutritional Assitance Program
What website do we use to complete Medicaid and SNAP applications?
What is ABE.
Name three types of Case Management?
1. Schedule an appointment
2. Creating an MMC on ABE
3. Activating a LINK card
If a client cannot get a pay stub or does not receive a pay stub. What documents do they provide to apply for either SNAP or Medicaid?
A letter statement was written by the client, a cash income statement, self-employment form.
What database does CFBU use to track and record Outreach?
What is MAPS
What is another Name for Medicaid?
What is All Kids
What is a T-number on ABE?
Temporary Application Number. It's a 9-digit including the letter T.
What are the three ways that you can report a change of address?
Bonus: What is the last resort?
What is
1. IL 444-1979 - Change report form
2. DHS change of address site
3. Manage My Case
Bonus: Directly going to an IDHS FCRC office (Good Luck).
You receive an encounter for Childcare P-EBT? What do you advise?
Recommend that parents reach out to IDHS for help or print out/email link to the childcare PEBT site for FAQ's.
Who would you reach out to for SWAG, Flyers, and Tables?
Who is Ariana Solis-Perez
What are the five MCOs under Medicaid?
Bonus: Can Benefit Coordinators advise clients on which MCO to select?
BCBS, County Care, Youth Care, Meridian, and Molina.
Bonus: No. We have to be neutral and give them all 5 choices to review.
What is an example of Earned income?
Bonus: How do families refer to Earned Income in Spanish?
Gross income before taxes
Bonus: Ingreso en bruto
If a client does not have established credit what process do you have to go through to create an MMC?
Bonus: How long does the process take?
What is a Secondary ID proofing form?
6-8 weeks
A parent asks for a list of local food pantries. Would this be considered PE?
No. This is Case Management!
What is the process when documenting your outcomes in MAPS after an outreach event?
1. Add outcome by changing status to PE held - # of flyers, 3 of staff, etc.
2. Add any potential new encounter to your MAPS.
3. Reach out to your Senior Coordinator if you need assistance with your encounters in order to assign to other Coordinators in your HUB.
What are the three Medicaid programs?
What are:
1. CHIP - All Kids Share, All Kids Premium Level 1, All Kids Premium Level 2, and Moms and Babies.
2. Family Care
3. Affordable Care Act (ACA)
What format can we download an application summary on MAPS for our records?
Bonus: Can we upload a SS number on MAPS?
TIFF, and PDF
Bonus: No. It is not recommended due to being a sensitive document.
A wife has been an LPR for 2 years and her husband has worked for 12 years under LPR status. She inquires if she can be part of the SNAP household?
What is yes. Due to her husband having the 40 qualifying quarters (work hours).
A client that recently had a baby and wanted to know how long their benefits will continue for Moms and Babies after it was born?
They can have it up to 1 Year.
On MAPS name 4 categories on the dropdown in Nature of event?
The four types are Parent University, Community Based Health Center, Parent Advisory Committee, and Report Card Pick up.
How many days does the state have to process a Medicaid app. before Temp Medicaid benefits are granted?
54 Days
I have a case in Washington for Medicaid and SNAP in Washington State. What do I need to do first before applying in Illinois?
Cancel my original case in the previous state in order to avoid a dual application. It may cancel the application you recently submitted.
In the following scenario, what would you use MMC for?
A mother comes to you who is pregnant. Her family is already on Medicaid but she was curious if she qualifies for SNAP as her nephew recently moved in with them.
Reporting the change of household size, and adding a new program
Is it possible for multiple family members in a household to have different MCO anniversary dates?
Bonus: Can they have their own different MCO?
Yes. Families can have members that have enrolled in Medicaid at different times, so their dates can vary when to change or add an MCO.
Bonus: Yes. They may choose their own MCO based on their individual needs.
You are doing an outreach event in an affluent community and realize that they do not need or are interested in SNAP and Medicaid. What other talking points can you mention regarding CFBU/OSHW?
You can mention vaccine sites, Healthy CPS, school gardens, vision and dental services, MCO education, HRS, IEP and 504 plans. Get familiar with other offices in OSHW.