UHC Basics
The system we use to take phone calls
What is Genesys?
Also known as the 5th part of Medicare
Medigap
This service allows many Medicare advantage plans to see a doctor via the internet. rather than going into an office.
What is Virtual Medicine. (virtual doctor, virtual visit ect. )
these two plans are no longer available to Medicare consumers as of Jan 1, 2020
What is C and F
this is know as the AARP branding statement
What is we share a common mission to help people live healthier lives.... or something like that idk
we share a common mission to help people live healthier lives!
Who is AARP?
$1,556 is the deductible for this Medicare part
What is Part A
this benefit, allows members to see a doctor while traveling without the worry of being stuck to just a service area.
What is National Network
This is the only plan that offers a 50% reduction to the part A deductible.
What is Plan M?
these are the 7 federal rules behind singing up for a medigap plan without underwriting
What is Guaranteed issue
This department dedicated to finding services and directing people to the care they need for those who are facing financial troubles
What is the MyAdvocate program?
After you meet your deductible, this is the amount you pay for a yearly depression screening under part B
what is nothing?
This benefit helps Medicare beneficiary's by lowering the cost of their Part B monthly premium.
what is Part B premium reduction?
These plans, cover Part B excess charges.
What is Plan G and F?
10,000 people every day
What is the number of people turning 65?
known as the 3 steps of resolving objections
Acknowledge
Clarify,
Check
this is the amount you pay in addition to your Medicare B premiums. depending on your income
What is IRMAA?
the name of the last tier on prescription drugs plans and MAPD's
What is specialty?
This is the election period required to signup for a supplement plan outside of AEP
What is There isn't one, Medigap is year round.
1+1=?
2... or fish idk i don't remember.
This core dialog skill helps you set the stage for what you're going to do next, its where you make things clear for others to follow.
What is introducing
a doctor has to accept this in order for medicare to pay for the service.
What is assignment?
This service on Medicare advantage plans is typically billed as either group or individual.
What is Mental health? (outpatient)
the cost sharing amount for custodial care on a Medigap policy.
What is full cost?
deals with straightening the teeth and fix malocclusion problems.
What is Orthodontics