Industry
With this type of billing, customers may receive 20% Adjustments in form of a credit directly on their bill
What is Bill Ready Billing ?
The current product offer(s) with electricity matched at least 50% with RECs and gas matched with at least 50% Carbon Offset
What is Kiwi Green 50, Zero Gas 50, Spring Green 50, Zero Gas50
This disposition should be applied if the customer refuses the retention offer with an account that is still open or pending switch out
What is Promo Not Interested?
The third planet from the sun
What is Earth ?
This agency is responsible for the regulation and oversight of energy, water, cable, and local telecommunication services in the state of New York.
What is the PSC ? or What is the Public Service Commission
In this state customers still receive energy products with the added value benefit of EcoGold Cashback and EcoGold Rewards
What is New Jersey?
Currently, if the customer complaints of higher rates or bills this should be the first step taken
What is Peak Billing / Summer Billing Script ?
This color is a result of mixing the colors red and blue togher
What is the color purple (or violet) ?
It can refer to a variety of coal, oil, and gasoline derived products. These include such energy sources as coal, oil, gasoline, heating oil, and natural gas. These energy resources prove to be essential in daily life.
What is a commodity ?
Customers were able to redeem these in 3, 6, 9, 12, 24 and 36 month intervals as part of the Multi 200/500 promotion.
What are energy efficiency products?
Customers who receive this can not have Kiwi Energy or Spring Power and Gas as a supplier
What are Gov't Assistance programs ?
The year the US constitution was written.
What is 1787 ?
With this method of enrollment the customer is not required to complete a TPV, but has to provide a valid state issued ID for file
What is a Retail Enrollment ?
Any customer enrolled before this date received 100 Kiwi/Spring Reward dollars.
What is April 25th 2022 ?
This should be presented as part of conclusion on an outbound call, especially if the customer was retained and unaware of changes to the service.
What are Switch Out prevention tips ?
This gas commonly found in balloons, when inhaled raises the pitch of the persons voice
what is helium ?
Before that year, Consolidated Edison had a monopoly on the energy market in the state of NY
What is 1998?
This "grandfathered" plan ensures that if a customer remains with Kiwi Energy over the course of the year, at the conclusion of the year the customer will have not paid more for the supply services with Kiwi Energy as compared to what they would have received with the standard supply from their utility.
What is the Super Saver or Guaranteed Saver?
The mailing address that should be provided for any KE or SPG correspondence.
What is 144 N 7th St. #417 Brooklyn, NY 11211 ?
New York City may now have the largest urban population of these falcons anywhere.
What are peregrine falcons?