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When issuing reselection or even exchanges. What should your share with the customer?
They have up to 60 days to redeem.
What does ASA stand for?
Average Speed of Answer
What are our values?
We serve others & We own it
Which F key prompts you to the ship-to-override screen?
F20
What is the rescheduling fee for rescheduling within 24 hours of delivery?
$49
What does RSH stand for?
Rescheduling
What is external contacts?
A list of contacts outside of customer care
What is needed to place an online order?
Email address
The cost of FSN service without warranty?
$80
Customized merchandise that is cancelled after an order is place is subjected to what fee?
20% cancellation fee
What is the pure promise plan price for products $1,250.00-1,499.99?
229.99
What is customer care commission number?
98
What link is used to locate a customer pure promise claim?
Brains
What does COC stand for?
Customer order cancellation
DSO damaged merchandise photos should be sent to who (names)?
Julynn, Shannon, Renee, Danielle
Where can you locate a customer order if its not in AS400?
Blueport
How can you locate a servicing store for a zipcode?
Zip inquiry
What is a console?
A piece that acts as an arm rest but can also hold cups and store small items
When should a restocking fee be waived?
Manufacturer defect
How long does a customer have to add on pure promise?
5 days after receiving
What is the ASI IT service desk email?
Help@vcf.com
How much is the Arhaus version of the Anderson?
$10,099
How can you locate DSO assembly instructions?
Reach out to DSO team
How long does it takes for parts to come?
12-16 weeks
Key words that would suggest we don't do even exchange?
Heavily soiled, heavily used, customer damage