Policies and Procedure
How many patient identifiers should you verify ?
2
All communication to colleagues and supervisors must be professional
When should a telephone encounter be documented in Epic?
anytime you outreach a patient
What is gossip ?
casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true:
Where should your ID badge be located ?
Above the waist and at all times
Your ID badge must be worn at all times
True
What is the My Chart Proxy Form used for?
Allowing a someone to have access to a patients my chart
What do you do if someone begins to gossip to you?
Change the conversation, step away, ect.
What does P.A.S.S. stand for ?
Pull the pin
Aim the Nozzle
Squeeze the lever
Spray
Employees should be aware that electronic communications of any kind could be used as evidence in a court of law.
True
What is a healthcare proxy?
legal document that designates another person (a proxy) to make health care decisions in case a person is rendered incapable of making his or her wishes known.
If you are unable to go to lunch at your scheduled time what should you do ?
Contact Management
What does R.A.C.E. stand for ?
Rescue
Alarm
Contain
Extinguished
Management can adjust timecards
false
What are the e-signature documents needed for a new patient registration?
Consent, Vaccine form, how to pay for care, rhio consent
If your name is not on the schedule, what should you do?
Contact management immediately
Name the 6 rainbow codes and the definition?
Code red- fire
code blue- medical emergency
Code green- bomb
code yellow- threatening behavior
code silver - threatened by weapon
Code Pink- missing person
An employee not appropriately dressed for duty will be issued with a verbal warning.
True
What does FPL stand for and how often does the FPL need to be updated?
Federal Poverty Level, 1 year
When you arrive on-site for your scheduled shift what 3 things should you have open on your computer?
Epic, Webex, Outlook