Policies (CONT'D)
Can you make changes to an online order after the order's payment has processed?
No
How many days to return an online purchase?
30 days
Which system will you use to manage client interactions (phone, email, chats)?
Dynamics 365
What are some Competitor Brands ?
Gucci, Balenciaga, Fendi, Hermes
What is the standard processing time for an Ecomm order?
1 to 3 business days
How many days to return an instore purchase?
14 days
What system do you process an R.A?
OMS
Who is the licensee for Prada & Miu Miu Fragrances?
Prada = L'Oreal
Miu Miu = Coty
Client makes an error with shipping address, what can we do for them?
Cancel the order.
Do nylon (now Re-Nylon) items come shipped in boxes?
No, there is no guaranteed packaging for nylon items. Nylon items are a part of our sustainable collection, and therefore do not come shipped in boxes.
What fraud system do we use?
Riskified
What are the Client Services Hours of Operations?
Monday-Sunday, 9am-10pm EST (July
2022 summer hours varies)
"In regards to your request, I cannot provide full details at this moment. I will be more than happy to look into this for you. Do you mind if I place you on a brief hold? "
If you don't get an answer within ~5 minutes:
"Thank you for holding, while I was unable to obtain an answer, I will look into this for them and contact you back. What is your best contact method?"
Name a brand that our companies (Prada, Miu Miu, Church's) have collaborated with?
Prada - Adidas, artist Cass, NFT
Miu Miu - New Balance, Levis
Church's - Off White
What system is required to look up previous information a client gave another advisor during a different interaction?
Dynamics 365
What is the client service phone number?
+1 877 997 7232
A client calls in claiming they were racially discriminated at a store. What category would this case would be categorized as in Dynamics 365 ?
CRISIS
What is an example of a non-refundable item currently available on our website?
Bonus Points: what is the full SKU for the product?
Custom Personalized America's Cup (available in a laces version and a velcro version)
PS906_3LK7_F02ZT
4P723_3LK7_F02ZT
What brand uses WCS as an order management system?
Churchs
Where did the name "Miu Miu" originate from?
The name was conceived from Miuccia Prada's family nickname.