Abbreviations
Caller Called Back
CCB
What calls am I not allowed to page?
NONE! All calls are paged.
(Note: unless there is a caller action or green tell preventing you from paging for a reason)
Home Health & Hospice
How many points is the triage questions section?
15
What chat do I use to message the team leads?
Non-Clinical QA
Discharge
DISCH
What do I do when a HHH caller doesn't have a callback number?
Attempt to patch them.
Purple
Messaging/Info Only
How many times does the phone number need to be confirmed during a call?
Twice.
What does "unposted" mean?
It means there is currently no on-call posted in the specific slot the triage is trying to route to.
Reaction
RXTN
What do I enter into the message when the patient has passed away?
EXPIRED
Teal/Blue
Hospitalist
How do I go about confirming the patient's name?
Confirm the spelling of the patient's first name, then confirm the spelling of the patient's last name. First and last name need to receive two separate confirmations.
Who is our CEO?
Si Luo
Obstetrics
OB
What is DME?
Durable Medical Equipment
Orange
Scheduling
What are phonetics?
Note: Phonetics aren't required any longer unless triage or a front screen tells you it is. Phonetics is always helpful if you are confused about a certain letter in a patient's name!
What does "Self On-Call" mean?
Contractions
CONTRACTIONS
Do I need to manually change the call priority to "stat?"
No, HHH accounts will automatically set the call priority.
Black
An account that is no longer on service with us.
What are clinical questions? Give an example.
Clinical questions are questions that pertain to medical information regarding the patient. MRN, postop dates, room number, etc.
What does LMTC mean?
Left Message to Call