HOW MUCH IS IT
RESERVATION
TRAPEZE ICON
ADA
RIDER'S GUIDE
100

ONE-WAY

$3

100

HOW MANY DAYS IN ADVANCE CAN CLIENT BOOK A RIDE?

1-3 DAYS

100

NAME THE ICON THAT THE PIN POINTS THE LOCATION YOU'VE ENTERED IN ORIGIN/DESTINATION

GEOCODE

100

WHAT IS THE DIFFERENCE IN BOARDING PROCEDURE FOR AN EMOTIONAL SUPPORT VS. SERVICE ANIMAL?

EMOTIONAL SUPPORT MUST BE IN AN ENCLOSED/SECURED CAGE AND SERVICE ANIMAL DOES NOT NEED TO BE

100
WHEN DRIVER ARRIVES TO PU LOCATION, HOW LONG CAN THEY WAIT BEFORE CLIENT GETS NS'D?

5 MINUTES 

200

PCA & CHILD UNDER 6 Y/O

FREE/COURTESY

200

WE DROPPED OFF A CLIENT TO A MEDICAL APPOINTMENT BUT CALLS US TO LET US KNOW THAT IT'S RUNNING BEHIND, WHAT IS OUR PROCEDURE?

TRANSFER TO INQUIRY TO RESCHEDULE CLIENT'S RETURN RIDE FOR A LATER TIME

200

NAME THE ICON THAT CONFIRMS IF THE ADDRESS IN ORIGIN/DESTINATION IS INSIDE THE SERVICE AREA

POLYGON

200

WHAT 2 QUESTIONS ARE DRIVERS ALLOWED TO ASK REGARDING SERVICE ANIMAL? 

1. IF IT'S SERVICE ANIMAL 2. WHAT TYPE OF FUNCTION HAS IT BEEN TRAINED TO DO? ***WE CANNOT ASK FOR IDENTIFICATION

200

HOW MANY CARRY ONS CAN CLIENT BRING? 

AS MANY AS THEY CAN MANAGE ON THEIR OWN WITHOUT DRIVER'S HELP AND ON ONE LOAD

300

FDR & SILVER STAR

$0.50

300

DEFINE NSF & WHEN WOULD YOU USE THIS?

NO SOLUTIONS FOUND - WHEN SCHEDULING WIZARD DOES NOT OFFER A SOLUTION

300
WHAT IS THE ICON THAT SHOWS THE DRIVER'S MANIFEST? 

RUN ITINERARY/I

300

HOW LONG CAN THE ELIGIBILITY DETERMINATION TAKE FROM THE TIME OF INTERVIEW OR PHYSICAL APPOINTMENT? 

BY LAW, 21 DAYS

300

IN ORDER TO QUALIFY FOR A SUBSCRIPTION, HOW MANY DAYS DOES THE CLIENT NEED TO SHOW CONSISTENCY FOR BEFORE BEING CONSIDERED FOR A SUBSCTIPTION? HOW LONG CAN THE REVIEW TAKE?

30 DAYS / 120 DAYS

400

10 RIDE COUPON BOOK 

$30

400

WHAT IS THE DIFFERENCE BETWEEN WILL CALL (WC) VS. SAME DAY SERVICE (SDS)?

(WC) IS GUARANTEED AS CLIENT ALREADY HAS A SCHEDULED RETURN RIDE BUT CLIENT IS RUNNING LATE AND (SDS) CAN BE REQUESTED BUT IS NOT GUARANTEED BASED ON AVAILABILITY. 

400

NAME THE ICON THAT HELPS YOU FIND AN ALTERNATE LOCATION FOR ADDRESSES THAT'S OUTSIDE THE SERVICE AREA? 

FIND CLOSEST WIZARD

400

PARATRANSIT ELIGIBILITY IS BASED ON...

FUNCTIONAL INABILITY TO TAKE FIXED ROUTE INDEPENDENTLY

400

RTC PARATRANSIT SERVICE TRAVEL TIMES ARE COMPARABLE TO _________

FIXED ROUTE TRAVEL TIME
500

22 SINGLE RIDE 

$40

500

WHAT IS THE ALLOWED SHOPPING CART DIMENSIONS?

30" HIGH BY 18" DEEP BY 18" WIDE

500

WHAT IS THE ICON THAT CONFIRMS THE TRIP INFO?

QUESTION MARK

500

WHAT YEAR WAS AMERICANS WITH DISABILITIES (ADA) SIGNED INTO LAW? 

1990

500

DEFINE DNLU - DESCRIBE THE PICK UP PROCESS OF A DNLU 

A RESPONSIBLE PARTY WILL NEED TO BRING CLIENT TO VEHICLE AND RECIEVE CLIENT AT DROP OFF
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