Product Knowledge
What our the 3 main products we can handle?
Walk-in Tubs, Tub/Shower Conversions, Stair-lifts
1.25
Didn't Reach - No Answer
(auto) SIG DATE - PUHU BEFORE INTRO, CB LM
I do get that question a lot, since our product is made specifically for your home, we do need to take a look at that area to determine the pricing. Which is why we offer the free, no obligation consultation. (CC)
What local run is T?
Detroit
38"
What does your set percentage have to be to be in the Green?
40%
You are the 3rd caller and its ringing to fax. What would we do?
WND after 5 attempts
Do You Have a Showroom?
We currently don't have a showroom, my consultant will show you samples of the product and address any questions or concerns you may have (CC)
What runs can we book @ 12pm after a meeting?
Locals
Lead wants to convert an existing tub into a step-in shower at the lowest cost.
Cut-through Conversion
How many dials per hour should be be dialing?
35
I’ve already been seen by you/Someone’s already scheduled to come out. How would you find their appointment?
Check the phone number/email in CRM.
I only want tile
I understand you are looking especially for tile, we do have our Onyx Shower System that can simulate different types of tile to fit the style you're looking for without the excessive maintenance that comes with grout and regular tile. (CC)
How would you verify if a lead is OOA?
Search in Zip Express & All-in on
True or False - Our walk in tub is Fiberglass.
True
How long should we take to answer an inbound call?
2 Rings
How would we mark the CRM if the lead lives in a Mobile home?
Not Settable - Uninstallable
Can you do a full bathroom remodel?”
We don’t do full remodels. However, we do offer unparalleled quality for the wet area and we would love the opportunity to show you what options we have available. (CC)”
How would you mark a OOA?
(AUTO) 01 SIG DATE - OOA (County, City, State, Zip)
What kind of tape do we use for our shower conversions?
Butyl Tape
What does our demo % have to be?
80%
On the 1st call, it says the # is disconnected. How would we mark this?
Not Settable - Wrong Number Disconnect
I’ll be the only one attending.
We ask this so we can accommodate all parties’ schedules that are part of the decision-making process and a part of this future home improvement project. Will any other family members want to attend the consultation?
How would you cancel a SD appointment?
Put the note on the calendar, check the Cancel & Confirm button. Call & Email OPS