Payment Methods USD/CAD
What is the most popular payment method from USD?
ACH (Automated clearing house)
No, we’ll always refund the full amount you paid us
List 3 currencies that a US customer (Not in Nevada) can get bank details for through Wise.
AUD, GBP, EUR, NZD, USD, PLN, SGD, RON, HUF, TRY, CAD
If you’ve lost your card, don’t recognize a transaction, or don’t want to use your card for a while, you can ____ your card until you want to use it again.
Freeze
What USD payment method(s) has a $2000 daily limit, and a $8000 weekly limit?
Cards / Google Pay / Apple Pay
_____ means that the direct debit failed and either:
funds were deducted from customer's account, given to us and then taken back
Or
funds were never deducted from customer's account and the bank simply rejected our debit request.
Chargeback
What do we typically require from a customer for verification?
Photo ID, proof of address, and/or a picture of you holding your ID.
The Wise ____ ____ lets you spend using the real exchange rate online, in-store and while you travel - but exists only in your Wise account, either on your phone or laptop.
Virtual Card/Digital Card
Which USD payment method has a $1,000,000 limit?
Domestic Wire Transfer
A ____ ______ is an exchange rate that’s guaranteed for a specified period of time.
Guaranteed rate
Money in a _______ is kept separately from the currency account (formerly balance), so that customers can’t accidentally spend it.
Jar
____ _____ _____ is when a payment processor bills the card in a currency besides the expected or 'local' currency, at their own exchange rate.
Dynamic Currency Conversion
For CAD pay-ins what does OBT stand for?
Online Bill Transfer
I sent money to the wrong account. How can I get it back?
We can't take the money back as all transfers are final. However, if the funds bounce back, we'll notify the CST and refund the money.
____ _____ is a payment method where a third party (also known as ‘Originator’ or ‘Merchant’) pulls money from a customer’s Wise account
Direct debit
When a transaction fails on the merchants side, but it's still pending on Ninjas, and the customer doesn't want to wait until the purge date we need this document to release the money.
Proof of Decline
What is a SWIFT transfer?
Bonus: What Does SWIFT stand for?
International Money Transfer
SWIFT is an acronym for the Society for Worldwide Interbank Financial Telecommunications
If a customer sends a wire transfer and forgets to add their P-reference number what would you tell them?
Send us the proof of payment, and we'll forward it to the appropriate team (OPS)
______ means that, by law, we have to keep all of your money in accounts that are separate from the accounts we use to run our business. So your money is backed by assets that we hold in separate accounts.
Safeguarding
If you don’t have the currency you need in your account, you can still spend money. Our ___ _____ technology will automatically convert the currency account for you that has the lowest conversion fee.
Smart Conversion