Alvaria
Latest acquisition from Alvaria.
What is Cicero?
Alvaria WEM product that is projected to be "End of Support Life" by the end of 2022.
What is ShiftTrack?
The biggest tool in ACC.
Who is Henry Pacheco?
Two prerequisites for Alvaria CX 22.1 Upgrade.
What are PostgreSQL 3 and Centos 7?
This Alvaria customer's dedication to delighting customers has made it the preferred provider of technology protection to wireless carriers, retailers and device manufacturers. They have 17,000 global employees that support its 280 million consumers.
What is Asurion?
CEO of Alvaria
Who is Jeff Cotten?
Full name of product affectionately known as Alvaria RTO.
What is Alvaria Real-Time Optimizer?
Collaboration tool utilized to manage a customer outage.
What is Slack?
Alvaria manager leading resources that perform Alvaria CX 22.1 upgrades.
Who is Alex Santos?
Headquartered in Costa Rica, this Alvaria customer developed a series of bots across multiple self-service channels that helped support better online experiences for collections, online banking, lending and more.
What is Credomatic?
Alvaria brand elements are different representations of this natural phenomenon.
What is a bee hive?
RTA
What is Real Time Adherence?
The utility used by Alvaria to open and track product defects.
What is Jira?
Two additional channel experiences supported by Alvaria CX 22.1.
What are Facebook Messenger and WhatsApp?
First Customer using EDW in India region
What is SBI Cards?
Month and Year Alvaria began with the merger of Aspect and Noble.
What is May of 2021?
Integrated product to automate the entire quality process of a contact center.
What is Alvaria Quality Management?
CRM application utilized to open, track and update customer cases.
What is Salesforce?
The product manager for Alvaria CX.
Who is Jason Conner?
Employee disrupted most frequently by SXM on their comp days.
Who is Sam Adams?
Alvaria product that is changing the game of employee experience.
What is Motivate?
1st Phase of Alvaria Workforce Management
What is forecasting?
The company performing Alvaria employee engagement survey.
What is ALA (Ask,Listen,Act) consulting group?
The two new Alvaria product integrations offered with Alvaria CX 22.1.
What are Alvaria CXP and Alvaria Prophecy?
The account that Alvaria closed over a $2 Milliion dollar deal in Q3 of 2022.
What is Vitality?