Phones Only
What are the all hands time frames ?
7-10 am, 1-1:30, and 5- close
What is an intake redo?
A correction for an intake that was processed incorrectly.
What is profile Hygiene?
Ensuring the profile is up to date and correct
What is the name of the notion page that goes over the details of the phone only role? (paste link in zoom chat)
EPICC Phones Only Role - Best Practices
Where can you review and intake redo ?
Utilities < corrections tab
What are Marcia notes?
Were all patient comms and activities are located
What roles are to participate in all hands?
How does RPH clinical and preference effect your intake redo?
it doesn't LOL
Why is researching Marcia notes important ?
To ensure we are assisting the patient with all information to help promote one contact resolution
How can you hit the 85% phone adherence
Follow DR for phone time.
What can you do to lower you intake redo ?
Review your intake redo's, send the ones you don't understand for review.
When should you complete patient onboarding ?
When the patient is on the line during your phone call
Why are the phone calls important to the business?
Assisting patients and providing the best experience for long lasting patients
Why is a low intake redo RT important?
Less errors for the patient and their medication.
Where do you put important things to remember in the Marcia notes?
Pinned notes