QUARANTINE
These case types should probably quarantine until we know they are or are not C19+ or will most likely not become C19+.
What are exposed, close contacts, or illness follow up cases.
Once someone tests positive they should isolate, not do this.
What is quarantine?
Fever, feverishness
What is a red flag possibly, C19+ Sx?
Victoria Bee
Who do we always include in case work-related emails?
Politely let the parent know you are ending the call and immediately end the call.
What do you do if a parent becomes belligerent with you?
5 days is the shortest.
What is the shortest isolation time with testing?
Students on __________ cannot remain in school and must stay home.
What is isolation?
Abdominal cramping without vomiting or diarrhea.
What is not a C19+ Sx?
First Sam Tamburelli, then Epi Chats.
What are the first TWO ways to receive support on how to work a case through?
When caseloads are low, we should do this with most cases.
When should we call some cases that we could just email?
This case type is beyond quarantine possibilities.
What are positive cases?
An exposed sibling and a C19+ sibling should do this.
What is undergoing isolation and quarantine separately?
A mental health day absence from school.
What is not a C19+ Sx?
Your Supervisors, Epi Lead, and our Delivery Team.
What is the first thing to do if an incoming call is related to a case that someone else is working?
There was a time when vaccinated people could do an alternative type of quarantine called this.
What is a modified quarantine?
The exposed sibling's quarantine will not start until the end of the C19+ sibling's isolation if this is the home situation.
What happens if a positive sibling & a non-positive, yet exposed sibling are unable to isolate and quarantine separately?
Vomiting and diarrhea with no other Sx.
What could be C19+ Sx?
Emails should be professional and polite at all times. These are just 2 out of 3 Ps (discussed in first-day of orientation).
What are two out of our three P's, which all emails should be, at all times? and PROMPT
This can cause an otherwise great call, to go downhill, and even prompt some parents to us call back and question the validity of our call center.
What is too much background noise?
Name three movies that were based on outbreaks.
Lots of answers: Outbreak, Contagion, 28 Days Later, 28 Weeks Later, Resident Evil, etc.
Name three movies that show the lead character (or a strong supporting character) in isolation or isolation-like situations.
Conjunctivitis
What is commonly referred to as pink eye?
Name three kinds of suspicious emails to watch out for.
Phishing, Spam,
Who should you call if you have an emergency that occurs close to your shift?