Building Knowledge
What entrance is used when you arrive for a shift?
Media entrance
What color should the scanner turn when scanning a ticket?
Green
What should you do at the beginning and end of every shift?
Welcome guests and thank guests for coming.
What does an orange cell mean?
The shift is locked and should not be signed up for.
What is the acceptable uniform for work?
Black Pants
Black Shoes & Socks
Chesapeake Arena Branded shirt
White or black undershirt (if desired)
How do guests get to floor seats during an event?
Down the steps in section 100.
When scanning tickets where should you stand?
Directly in the entrance door.
What does a green cell mean?
A shift is open to sign up for.
Where should you eat during a break?
In the staff break room. Throw trash away when finished.
Where is first aid located?
Outside of section 101/103.
What does a red screen mean when scanning a ticket?
There is an error with the ticket or it is invalid.
What method should you use when helping a guest?
LAST method
When are you allowed to sign up for a shift?
Once a supervisor releases the shift.
When are you allowed to use your phone during a shift?
Before, during a break, and after the shift.
Where are the concession stands located?
Stand 1?
Stand 2?
Stand 3?
Stand 1 - Section 103/105
Stand 2 - Section 102/104
Stand 3 - Section 106/108
What does an orange screen mean when scanning a ticket?
The scanner is set to exit mode?
If you have trouble helping a guest what should you do?
Take them to guest services and contact a supervisor.
If you can't make it to a shift what should you do?
Notify your supervisor at least 48 hours in advance and find a replacement.
If there is a ticketing issue where should you send a guest?
To the inside ticket window.