Agent OS
Billing Overview, Billing History, Payment History, Statement Details
What is Call Reason Tab?
Customer Information, Locations, Accounts, Offers/Products, Memos for Accounts
What is the Summary page?
Issued only upon customer request
What is Credits and Adjustments?
The information submitted does not match exactly with what was provided to the National Verifier, the caller has not been approved through the National Verifier yet, their application has expired, or their Application ID is in the incorrect format.
What is: NLAD_APPLICATION_ID_NOT_FOUND ?
What CoPilot is for handling ACP Errors?
What is HOW6984?
Service Status Summary, Devices, History
What is Device Management Tab?
Customer, Identifications, Service Address
What is the Customer tab?
30 Day Money Back Guarantee
Billing Adjustment
Equipment
This error typically occurs when:
What is: NLAD_APPLICATION_NOT_FOUND ?
Creating, Finding, and Closing a UCM Ticket
What is Copilot HOW3788?
Internet, TV, & Home Phone, Mobile, Location, Verify and Authenticate
What is the Customer and Location Info Section?
What picture would you click on to check order history?
What is the clock?
What are reasons for refunds?
This error typically occurs when the National Verifier has identified a match, but the subscriber is already opted-in to ACP at another Charter location.
What is: NLAD_DUPLICATE_SUBSCRIBER_NLAD ?
What is GEN8429?
What is Chat Scope of Support?
Recommended Articles, CoPilot Links, Helpful Hints, CoPilot Updates
What is the Relevant Knowledge section?
What picture would you click on to view customer Account Information?
What is the picture of the books?
Any form of monetary adjustment within a customer's account resulting in a decrease to the account balance
What are credits?
This error typically occurs when the Benefit Qualifying Person fields in UCM are missing information or blank.
What is: NLAD_INCOMPLETE_BQP_INFORMATION?
Standard Rate Chart for SPP and SPP 2.0
What is GEN3384?
Residential, Spectrum Business, Spectrum Stores, Day of Job, RCC, TWC, BHN, Enterprise Business
What is the Tools Tab?
What picture would you click on in order to see customer location?
What is the picture of the house?
What is an Active Customer?
This error typically occurs when the customer is already enrolled in ACP with another provider and has already transferred their enrollment once within the calendar month. The customer has exceeded their transfer limit and must wait until the date listed below to attempt to enroll in ACP with Spectrum.
What is: NLAD_INELIGIBLE_FOR_TRANSFER ?
Spectrum Internet Assist Overview
What is PR633?