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A provider notifies a medical assistant that she will be arriving 20 minutes late to the office.
What is....
Notify the next scheduled patient about the delay
When calling an insurance company regarding approval for a procedure, what must you receive from the patient’s insurance company that tells you the procedure will be covered?
What is....
Authorization number
When looking up a code what should you search for in the alphabetical index?
What is....
Main term
What is a fixed amount of money that the patient must pay each time he or she receives medical treatment? It is usually collected at the time of the office visit.
What is....
Copayment
Which of the following resources provides a standard language for services provided during a medical visit?
What is....
Current Procedural Terminology Manual
A medical assistant is checking in a patient who is hearing impaired. Which of the following actions should the assistant take?
What is....
Stand within the patient’s field of vision
In which of the following categories would a medical assistant find a wheelchair listed?
What is....
Durable item
A medical assistant is caring for a patient who is frustrated and states, “My doctor doesn’t have any idea how to treat my condition.” Which of the following responses by the assistant is an example of therapeutic communication?
What is....
“Are you saying that you do not think your provider knows how to help you?”
The MA schedules three patients to arrive at the same time for appointments throughout the day. The patients are seen in the order they arrive. Which type of scheduling is this?
What is...
Wave
Which of the following terms describes the act of unlawfully increasing the reimbursement amount to a third-party payer?
What is....
Up-coding
A medical assistant receives from a primary care provider to refer a patient to a dermatologist. Which of the following actions should the MA take first?
What is....
Complete a patient referral form
This is a form that both the medical assistant and the doctor use to keep track of charges and payments at the time of a patient visit:
What is....
Charge Slip
Which type of billing sends statements to patients at scheduled times throughout the year?
What is....
Monthly billing
Which of the following is given to a patient when Medicare does not cover a service?
What is....
Advance beneficiary
This Act in an installment agreement that must be in writing if more than four payments will be made. It requires creditors to provide applicants with a form disclosing in a clear and obvious way all finance charges and terms:
What is....
Federal Truth and Lending Act
When calling an insurance company regarding approval for a procedure, what must you receive from the patient’s insurance company that tells you the procedure will be covered?
What is....
Authorization number
Which of the following allows a patient to confirm or cancel an appointment remotely?
What is....
Automated Call Routing
When communicating on the telephone with a patient, which of the following actions by a medical assistant demonstrates the use of proper technique for outgoing calls?
Allowing the patient to be the one to end the call
A patient in the waiting room approaches a medical assistant and states, “I have been waiting for thirty minutes to see my doctor, can’t you do something?” Which of the response by the assistant demonstrates active listening?
What is....
“You sound frustrated about how long you have been waiting”
This is a financial posting that is subtracted from an account balance:
What is....
Credit