TRAVEL MANAGEMENT
ALL ABOUT FLIGHTS
ALL ABOUT EVA
EVA'S BUSINESS
EVA'S FAMILY
100
Best way to confirm a hotel's star rating?

Forbes.com

100

Eva's Preferred Airlines and her membership details

  • Delta Airlines, SkyMiles

  • United Airlines, MileagePlus

100

Eva's NYC Home Address

Unit 1201, 625 Park Avenue, New York, NY 10021

100

Eva's Business Address

50 Rockefeller Plaza, Rockefeller Center, New York, NY 10020

100

Chewy and Kylo's breeds

Chewie (Yorkshire Terrier) (Puppy)

Kylo (Jack Russell Terrier) (Senior Dog)

200
Name 2 tools or website that can help you in creating itineraries

  1. Google Travel/Maps

  2. Inspirock.com
200

What is the difference between a layover and a stopover?

A layover is a stop anywhere from 30 minutes to 4 hours for domestic flights and up to 23 hours and 59 minutes for international flights. A stopover is a longer layover or stop that takes more than 24 hours in any given city when traveling internationally.

200

Eva's Preferred Communication Channels

  • Sends voice memos for lengthy/detailed instructions

  • Uses WhatsApp/Gchat to send text messages

  • Uses Gmail and Google Calendar

200

Eva's Priority Project List (First 60 days of the partnership) 

Calendar Management

200

Name 2 out of 4 of Eva's children's interests

  • Hiking

  • Swimming

  • Ballet (Ashley)

  • Roblox (Cooper)

300

What must you consider when choosing a rental car company?

  1. Good customer service

  2. Customer reviews

  3. Easy pick-up and return process

300

What should you ask your client in order to prepare his itinerary? (Name 3)

  1. When they will leave and arrive anywhere

  2. Travel duration

  3. Relevant information about transportation

  4. Alternative plans

300

Name 3 out of 6 of Eva's Personal Wish List

  • Spend more time with the kids

  • Renovate her Vancouver Home and put it on Airbnb


    • Green technology

  • Attend a wine tasting event

  • See the Space Needle with the family

  • Go on the Iceland Ring Road Road Trip

  • Never miss any of her kids’ birthdays

300

Name 3 out of her 4 Professional Goals

  • Expand her company by acquiring another bookstore/publishing house in San Francisco

  • Widen her network with fellow publishers

  • Attend the American Association of Publishers Conference

  • Leverage new technologies to grow her business and market base

300

What type of car does Eva drive?

Tesla / Hybrid / Automatic

400

In which scenarios should it be worth considering the protection offered by the rental car agency?

  1. Their current policy does not have comprehensive collision coverage.

  2. They are only insured under a commercial car insurance policy.

  3. They do not want to risk paying high deductibles.

400

When creating an itinerary for your client, what can you include in the day-by-day schedule? (Name 4)

  1. Time and duration of the activity

  2. Location of the activity

  3. Person and contact information needed for each

  4. Brief description of the activity

  5. Transportation means and corresponding contact information, if necessary

400

Eva's favorite hotel/s? And her membership details

1. Hyatt - World of Hyatt

2. Hilton - N/A

400

Name all 4 of Eva's Business Goals

  • Expand her company by acquiring another bookstore/publishing house in San Francisco

  • Widen her network with fellow publishers

  • Attend the American Association of Publishers Conference

  • Leverage new technologies to grow her business and market base

400

Ryan's occupation

Installation Art Sculptor / Musician

500

How can you best describe each of the four top-rated vacation rental sites that were introduced in the Booking a Vacation Rental course?

  1. Airbnb - Mixes whole-house rentals, private rooms, and hotel rooms. This site also tells you if the owner is a Super Host.

  2. Booking.com - Allows you to easily compare options (hotels vs rental homes). They even have listings for Chalets. 

  3. Vrbo - Has a catalog spanning over two million rentals. The search results are displayed alongside an interactive map. 

  4. Agoda Homes - Asia's largest online travel agency. Has short-term vacation rentals from 50 different countries. 

500

If your client plans to go on a family trip, what do you need to prepare before searching for flight options for your client? (Name 5)

  1. Complete name of passengers

  2. Departure date and return date

  3. Departure and destination airport/city

  4. Frequent flier number or log-in details

  5. Special requests

  6. Seating preferences

500

Name Eva's current Inbox labels

  • URGENT (color code: Red)

  • Please Handle

  • Personal

  • Promotional

  • Spam

500

Name 5 out of her 8 Core Team members and their positions

  • Shane Watson - Procurement Manager

  • John Elyo - Legal, Mergers & Acquisitions

  • Sarah Demas - Creative Director

  • Sam Friese - Tech Journey Expert

  • Jay Marks- Finance and Accounting    

  • Mimi Summers - Human Resources (HR)

  • Nico Tan - Sales

  • Stephanie Seow - Marketing

500

Eva's writing style when communicating with Cooper

Opening: None

Closing: XoXo Mommy

Common Expression: <3 or :-)

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