Calculator
if a customer buys a set of announcements for $59.99 with an 8.5% tax rate, how much would the taxes on them be?
$5.10
If a customer needs a new code or link to where their stage clip can be accessed, what email address do we provide?
talk@stageclip.com
How do we know if it's a possibility for us to change the weight, height, or degree of regalia that a student has purchased?
When the order is green in configurator
how much does a customer need to pay to customize their announcements?
$35
If a customer is unable to place an order online due to an issue/error, what is the first thing we should suggest?
That they try a new browser/clear their cookies and history
on site 613, if a customer wants to return 1 set of thank you notes and 1 set of envelope seals, what will the get back?
$40.71
Can we cancel/refund a stage clip?
Yes as long as it is before their ceremony date
How do you update a customers shipping address if the order is red in config?
Look up the order in oracle, change address, hit the yellow save icon up top
if a customer claims something is damaged/wrong, what is the next step we should take?
request a photo from the customer for review
Where is the site I.D. located?
all the way at the bottom of the page
A customer purchase a set of regalia for $35.00 and a frame for $120.00. The shipping cost of the frame is $15.99 and $12.99 for cap and gown. Both items have a tax rate of 7.3%. If they would like a refund, what would the total be?
$166.32
If a customer is having technical issues with their stage clip, what two places can we direct them?
https://stageclip.com/student-support/ or they can contact their sales rep directly/be transferred
When should we look for bookstore or rep options if a student needs to exchange a gown?
1-2 weeks before ceremony
For a fp refund, is the customer sent a check?
Only if the funds were unable to be delivered back to original account
when you go to "go to links and resources" in college grad, what is the first suggested link?
Herff Jones College Division
if a customer ordered 100 announcements from site 613, what would it cost to do a 50% remake?
$141.32
If a University is interested in signing up for stage clip, who would we direct them to?
Kathy Scarborough at kmscarborough@herffjones.com
If a customer was charged twice for their order, where does the refund request get sent?
transfer to indy
What is the fp restocking fee?
10%
How do you find a rep on college grad?
Searching the school, selecting it then clicking in the upper right and side
A customer placed an order for 50 announcements and a set of envelope seals from site ID 613. They call in and would like to customize them, order an additional 10, and purchase another set of envelope seals. In total, how much will they end up spending?
$255.75
If a university would like to cancel their stage clip account, what number do we provide them with/transfer them to?
9788063564
How many water bottles is the equivalent of one set of rental regalia made with EarthGrad
74 water bottles
What can Herff Jones NOT put on announcements?
what's another way to get to the students school if we are having trouble finding it on the ordering site?
search the school in google followed by "Herff Jones"