CuraPatient
(3 Steps)
Go to Patient Groups
Select Public
Search pt by Email address
When should we send Customer Credit notes?
Every time we do a refund!
Pt is requesting an invoice. WP shows that patient was given a full refund.
Send Pt a stripe receipt. We can not send invoices if the patient was given a full refund.
What is the CLIA address for?
The CLIA address is the address for the site in which the pt was tested at!
How is rume different from Covid Clinic
How do we refund a curapatient order that has not been used?
You can cancel the patients test and it should automatically refund the patient. Always be sure to double check stripe to ensure it was refunded! If after a while it does not show it was refunded make note of this and let Tim know!
Patient is requesting full refund because they missed a flight
Test:$129 Rapid Antigen
Test date and Time: 8/29/2022 11:58AM PST
Results Email: 8/29/2022 12:56pm PST
How much would you refund?
None. Pts results were not late. Therefore, it is not our fault that the pt missed their flight.
What is one thing you can NEVER add to an invoice?
Card Information
Can we create manual results for an employee that was tested?
Yes
Cannot see pt info when clicking “edit info” as it does not allow you to go next, constantly sees already inputted info as invalid
You can only move on in that tab when a PT has a unused appointment
The pt should sign into the curapatient portal using the incorrect email. Once they are signed in they should be able to edit their information and fix their email address
Should we refund a pt. when they have been told at the site that they will receive a full refund?
Pt has registered on CP and is requesting an Invoice
We can not send Curapatient invoices
What is CLIA?
The Clinical Laboratory Improvement Amendments of 1988 (CLIA) is a federal program governed by the Centers for Medicare & Medicaid Services (CMS). Its purpose is to establish quality standards for clinical laboratory testing to ensure that patient test results are accurate and reliable.
Curpatient Pilot site: Please resend results to patients email. What is the first step the patient should always try before we resend results to their email?
The patient should always try logging into the PT portal and try accessing results that way
Where can you find the test time and the time that results were made available in CP?
They are both on the results
You deny a pts refund request. What should you do next?
You need to send the patient an email stating that you denied the request and why.
(4 steps)
Add line below subtotal
Type in the partial refund amount
Subtract that from the subtotal
Fix the "Paid" amount.
SUBTOTAL: $129
Refund: ($45.00)
PAID: $84.00
Amount Due: $0.00
Why is having the correct Facility Address so important?
The facility address is connected to the CLIA Number.
Hello pt registered for $129 rapid antigen but was never charged for it but he's in the system for an rapid antigen under scheduled appointment, says the total said $0 and he didn't have to put any payments details. Got the confirmation email for his appointment. He's trying to make new appointment for the free pcr and diagnostic antigen so he won't be charged for the first one he booked.
From what I know, most people qualify for a no-cost antigen if they mention any qualifying reasons (been to a gas station, grocery store, etc.), and once they add the diagnostic PCR test to their appt as well, the entire order will be no cost to them. Might be what happened
Hello i have a patient on site who has their HR person on speaker. Patient is registered with a wordpress order number. I explained he would need to reregister for our curapatient and creat his portal. His hr person wants to do it for him. And wants the voucher code. Are we allowed to give the voucher code to an hr person? Or can we give it only to the patients as they come and they have to register themselves.?
I would give the QR code to the patient and then if the patient wants to give it to his HR and let them register them for the test then that is up to the pt.
When refunding in Curapatient there is an instance when we have to reach out to Tim. What is that instance?
When the pt. Was double booked/charged!
Name 4 places that you should look to find information for an invoice.
WP
CCADMIN
Results Email/Results 3 email
Stripe
(Zendesk)
What type of test is the Quidel Sofia 2?
It is our flu and SARS (COVID)
Patient received an EOB (Explanation of benefits), but thought the test was free?
We will bill insurance for the test if possible.