FAST is "The BRAIN"
What is this an example of?
HEB123456789
Order Number
What is our current goal for Subs/Shorts?
30% or less
How much is the total wait time goal?
7 minutes or less
What is our NPS goal?
90% +
Who is the only one to approve a "Blackout"?
eRM - Randy Austin Purtell
What does the lightning bolt symbol mean?
Immediacy or Express
What 2 ways does a Dept. Mgr control the Online Assortment?
UOH and PSA
How much is the "Response Time" goal?
1 minute or less
What is the one question that counts towards the NPS?
In our current model, how many retrievals can one Curbie accomplish in one hour?
4 retrievals
How many Shopping Zones are there?
6 - DRY, COLD, FROZEN, BULK, HOT, PRODUCTION
What is the best practice to how often we should check subs/shorts?
3 times a day
What is the UPH goal?
118 UPH
What is the proper term for 9s and 10s for the NPS?
Promoters
What are the 3 roles in eStore?
What is the proper term for the amount of orders we can take every half-hour?
Caps/Capacity
What does PALS stand for?
Product Assortment Location Service
How far in advance should we be shopping?
2 hours out
What is the proper term for 7s and 8s on the NPS?
Passives
True or False: Anyone who helps retrieve needs to be AST certified?
True
What does the "plus sign" mean?
Customer Modifications
What is the name of the dynamic routing system used for shopping?
PYXIS
What are the "times" designated for delivery drivers to pickup?
At the 15 and 45 minutes of each hour.
Calculate this NPS score?
10, 10, 10, 6, 5, 5
0%
Up to how many hours can you blackout immediacy at any given time?
Up to 3 hours