Major Appliances
What is THD Major Appliance return policy?
THD has a no return policy with MA orders
Does a store credit have to be used in the store that issued it?
No, It can be used in any THD Store.
What kind of case should a CSR create if a chub order is past 5 days of ETA and shipped out.
ETA case
How long after a Major Appliance is purchased can consumer purchase HDPP?
90 days
In what KB Article can you find where you can process a return for MA orders?
KB 12177
If consumer uses a HDCC how long is the return time on general merchandise that can be returned?
365 days. 1year
Can consumer use store credit online?
No, It can only be used in THD stores.
MA order has not received a refund & been more then 5 business days. there is no RGA in DMP what type of case should be created?
MA RGA CASE
What KB article gives information about cancellations.
KB #14142
How long does the customer have to call THD to inform of damages and or defective units?
48 hours
What is the online return policy for plants?
Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands that are received damaged or dead may be returned within 3 days of delivery and we will ship a replacement at no charge.
Perennials, trees, and shrubs have a one-year guarantee.
What is CSR Threshold for markdowns
$150.00
List one reason you can create an Item Pick Up Case?
If consumer wants a scheduled pick up for bigger items.
When was THD Founded?
What does RGA stand for?
Return Goods Authorization
MA Markdown form
What case would CSR need to create due to customer not being able to check out on website due to not being able to verify customer billing information.
Order Verification Case.
how many THD stores are there in the world?
2,317 stores
What system does THD use for rescheduling delivery dates and or setting up installation checks?
(M)anagment
(P)ortal
What is the difference between YOW/HOUSE and CHUB/VDF fulfillment?
YOW/ HOUSE= Home Depot Direct Fulfillment Centers
CHUB/VDF= Vendor ships directly to the customer
KB #12370
Who can approve a markdown if markdown is over CSR threshold?
SUP, Manager, resolutions dept, and or Store manager.
If order is passed eta and not shipped out yet what case should be created.
PO Stuck IN SENT TO VENDOR case
What is THD Motto?
How Doers Get More Done