PCRS
What is PCRS used for
Record keeping
How long is the DTLW
30days/1500 miles
What is the system used to text customers
Twilio
what are is offered for rental in DTLW
$30 a day to a max of $300 on CC
What are the contract statuses
Active, Pending, Cancelled, void, and expired.
how long is the DT Service contract contract
5years/50k miles (Also has additional coverage for 3 years 36k miles)
What are the times customers are able to text into SR?
Silverrock Business hours
What is offered for towing in DT?
Reim up to $75
What Information can be found in "Vehicle Information"
Vin, year, make and model
what are the DTLW deductibles?
$0 INRF $200 ONRF on CC
what automated texts are sent to customers
Claim initiated, claim approval, claim denials, inspectors sent
What is offered for rental for DT contracts after 2020
$30 a day to a max of $300 on CC
Name 3 things found in the general information in a customers account in PCRS
Contract number/ deal number/ effective date/expiration date/ effective odo/ expiration odo.
Who is the only lienholder for DriveTime Customers?
Bridgecrest (BC)
What is offered for rental for DT contracts before 2020
25.99 a day to a max of 5 days on CC
What info can be used to look a customer up in PCRS
Full name, vin, deal number, phone number, contract number.
What are the DTVSC deductibles
$100 INRF $200 ONRF on CC
Why do we offer self serve options
For customers to access info at all times
What are the major covered systems under DTVSC
Engine/Transmission/drive axle 5y/50k miles
Engine cooloing/power steering/ climate control (AC heat) 3y/36k miles