Revenue Cloud
Does Salesforce Billing replace an ERP?
No!
What Products does Service Cloud cover? (3)
Service Cloud, Field Service Lightning, Customer Community, Digital Engagement, Appointment Assistant, Virtual Remote Assistant, Chat bots, Knowledge
These three Marketing Cloud Solutions can be purchased as standalone solutions even if the customer does NOT purchase Marketing Cloud
Answer: What are Advertising Studio, Datorama (MC Intelligence) and IS (MC Personalization)
What should be considered when customers deploy CPQ, or perform integration testing?
Full Copy Sandbox
Who are the two West Coast AVPs for MM ?
John Williams and Brooke Linn
Who is the RVP for Rev Cloud
Lisa McClure
What convo should we focus on w/ customers w/ large case volumes?
Case deflection
(bonus points if you know what tools can help w/ case deflection (Chat bots, Knowledge, Customer Community, Digital Engagement)
Email Studio, Journey Builder and Mobile Studio are ALL included with this edition of Marketing Cloud
Answer: What is Marketing Cloud Engagement - Corporate Edition
What tool helps customers detect threats in their salesforce org (such as anomalies in how users view or export reports)?
Event Monitoring
Which of these is NOT included in Rev Intel ?
- Oppt Scoring
- Analytics Studio
- Data Insights
- Lead Scoring
Lead Scoring
Name 3 benefits to CPQ versus Standard Quotes:
Cost-based pricing, block-pricing, multi-tiered discounting, product bundles, product rules, quote documents, subscription management
Is Legacy "Sales & Service (Sales)" any different functionally from "Sales & Service"
No there is no difference, however most clients don't know they have service cloud access and Service AEs do not get credit for legacy SKUs
This Marketing Cloud solution analyzes and tracks online behavior to suggest next best actions and product/service recommendations even if the customer is unknown.
Answer: What is Interaction Studio (MC Personalization)
What is a tool that allows customers to build and test without encountering sensitive PII or PI?
Data Mask
During Amy Weaver (CFO) presentation, what did she consider being the #1 biggest concern on CFO's minds?
Talent
What Products are part of the Revenue Cloud Portfolio? (3/3)
How many bot conversations come standard with 1 DE license?
1 DE license contains 25 bot conversations
This Marketing Cloud add-on is 25% of a customer's overall marketing spend and gives them detailed analytics into their messaging and journey engagement.
Answer: What is Datorama (MC Intelligence) Reporting Advanced
What is the tool that allows customers with developers who are building custom applications and need to be able to easily sync data with salesforce called?
Salesforce Connect
How many employees work at Salesforce +/- 1,000
78,000
What Features do you get with CPQ+ that don't come with standard CPQ?
What's included w/ Service Cloud UE? (3 pieces)
Knowledge,
Chat,
Chat Bots
This robust data organization Marketing Cloud tool can ONLY be sold to customers who have SF CRM or the cross-cloud admin SKU
What is CDP
What is the point-and-click solution that moved data back and forth between salesforce and Heroku Postgres database called?
Heroku Connect
Who won the apple cup last year?
COUGS