Okta
This section of Okta is where you will clock in/out, view opportunities.
What is UltiPro?
On the CR&E homepage, this is the section you select to view your hub of procedures.
What is Commercial Lines?
What is Utica Online?
These 4 letters allow you to see claims details.
What are CL and UI?
For instant messaging and meetings, we use this social platform.
What is TEAMS?
This tile in Okta is where you submit your benefits!
What is SmartBen?
Questions after training that require procedure help, advice, etc should be input here 1st.
What is the Ask a Trainer/Questions Form?
You can search by this criteria in @ Your.Service but NOT in Mainframe
What is the Date of Loss, Open/Closed, Agent Details
These 4 letters allow you to see the adjuster information, office, and phone number.
What are CADJ?
Adding this to your email(s) can allow quick and easy responses to agents, claimants, or claims specialists.
This area of Okta allows you to assess skills, jobs, gigs, and navigate future moves.
What is Career Navigator?
This procedure is specific to claims and acts as a crib sheet for all claims calls.
What is the Claims and General Inquiries Call Guide?
This section of the claims inquiry is where you can see checks sent out, if they were cashed, and amounts.
What is Claim Payment History?
What is 24-48 hours?
The cost center can be found on this section of Utica Online
If set up correctly, your phone will receive one of these to login to Okta.
What is MFA notification?
A claim that cannot be accessed would be handled by reaching out to a specific person mentioned in this procedure.
This section of the Claims Inquiry will show the Claims Specialists assigned to the different lines of business and Claimants
What is the Subclaims section?
What is Function 15, and entering through the policy #?
What is the VPN?
This section is where you submit tickets to have a system repaired, request reprints, or any technical issues.
What is ServiceNow?
This is the information that must be verified during claims calls.
What is the called name along with the their relationship if not mentioned, (ie claimant name they are calling on behalf of) date of loss or injury?
This area of @ your.service provides Genex login and credentials to find providers
What is the Workers Compensation Uti-Care Program?
What is the office section of Mainframe?
Monthly you will receive one of these from QA to benchmark where you're at, your highlights, and what you can improve upon.
What are evaluations?