Overdraft Coverage
This is a service that allows Regions to pay checks or authorize ATM and everyday (non-recurring) CheckCard Transactions in overdraft when customers do not have sufficient funds.
Standard Overdraft Coverage
True or False, when authenticating a consumer customer, name variations are allowed for both first and last name.
False, Name variations are only allowed for first name.
If the automated Fico message provides customer information, what else does banker need to authenticate?
Nothing
What can a banker do for a customers card under card control?
Unlock the card only.
When can a garnishment be removed from a customer's account?
Once Regions receives the release request from the garnishing agency they will release it as quickly as possible in the order it was received.
This is a service that allows a checking account to be linked to another account (money market, savings, line of credit, or credit card) so that funds can be transferred in case of an overdraft to help customers avoid returned items.
Overdraft Protection
When a consumer customer has a yellow pindrop, how many authentication pieces are needed?
5
If the address was updated in the last ___ days, no maintenance may be performed.
7
What should be confirmed before sending a One Time Passcode to a customer?
The correct email/phone number.
How much is the one-time processing fee for a garnishment/levy?
$100
This is a status that declines all ATM and everyday Checkcard transactions, and returns checks and other debits that exceed available balance. Recurring card transactions will still be paid.
Opt Out All
When authenticating with a recent posted debit, what 2 things must the customer give?
The amount within $1.00 and the transaction description/merchant name.
If the transaction was authorized, what should the banker do?
Encourage the customer to respond through the alert if they have not already.
When filing a fraud claim for a customer, what should a banker verify before proceeding?
The customer's correct address.
If a cardholder calls about a card labeled as "issued by Regions Bank" but cannot be located within Regions systems, what should the banker do?
Determine which type of card they have, and direct them to call the number on the back of the card for anything other than submitting a complaint.
This is a status that pays ATM, Everday CheckCard, checks, and other debits up to the standard overdraft coverage limit if the customer does not have sufficient funds in their account.
Opt In ATM/Everyday checkcard
When can we reference the last four digits of card numbers, phone numbers, branch of account opening, etc.?
Only after the customer has provided them first.
If the transaction was not authorized and the card has not been closed, what should the banker do next? (2 steps)
Confirm address and connect to 800-295-VISA
What is the newest change with Mobile Banking login as of September 26?
OTP was introduced on the app.
If a customer calls about an escheatment letter, what should the banker do?
Bankers should submit a escheatment support ticket to remove the inactive status from the customer's acount
This is a status that declines ATM and everyday CheckCard transactions that exceed the available balance, but allows checks and other debits (including recurring CheckCard transactions) to be paid up to the Standard overdraft coverage limit.
Opt Out ATM/Everyday CheckCard
If a pindrop changes colors during authentication, which color should the banker go with?
The color at the beginning of authentication, unless the color changed to a higher risk grade (ex. green to orange)
If a customer requests maintenance on their account after dealing with the card, what should the banker do?
Complete full authentication before completing the maintenance
When does the O status fall off of an account after a customer makes a deposit via their checkcard?
The next business night after the deposit posts.
If a customer has a Case-by-case hold on a deposited item, how much is made available the next day?
$225