Who's That Guy?
Facilitator
Maria Bailey
FO means passenger has this Medallion Status
Silver Medallion
Highest AMEX Credit Card
Delta SkyMiles Reserve.
DO NOT LOOK!
Name your cousins to the left and right of you.
(Check to verify)
State the Fare Rules for SM Ticket
"This ticket is refundable and changeable prior to departure. Changes may result in additional Taxes and mileage."
Brand Advisor (BA)
Amanda Rodriguez
2 benefits as a Gold Medallion
Delta loves to feed their employees. They always make sure we have what we need to do our jobs. True or False? Food in the avenue is free.
False.
Name your 3 sisters in the backrow.
Taylor, Ariana, Lidia
Fare Rules for BE Ticket
Non-Changeable, Non-Refundable, Cancellation fee
Customer Experience Manager (CEM)
Charles K. Marks
Information needed to verify a SkyMiles Account.
Members First/Last Name, Mailing Address, Email address, Date of Birth
SSS Stands for SkyMiles Sales and Service. ESS Stands For _______.
Besides Amanda, name another BA.
(Amanda will confirm)
Fare Rules for MC Ticket
Non-Refundable, Changeable difference in fare may apply.
Engagement Customer Experience Manager (2)
Mike Kane & Marlon Carter
How do I acquire Platinum Medallion?
75,000 MQMs or 100 MQSs, and $9,000 MQDs
What are MQDs?
Who was YOUR Floor Support?
(Check List)
Quote Ticket Total $426.82
The total cost for this ticket is $426.82, which includes all taxes and carrier imposed fees.
Engagement Center Director (ECD)
Shannon Pirkola
Absolute Highest Medallion level
Delta 360 Diamond Medallion
Delta One Suite seats is equivalent to Korean Air ________.
Prestige Class Suites
*DOUBLE JEOPARDY*
Name your Delta Family in order of seating!
NO LOOKING AROUND.
Quote the following:
CDG - NCE DL8587 0920AM - 1055AM
(DL8587 is operated by Air France (AF))
"Delta Flight Operated by Air France"