A
_____________ is a system launched by Pay.UK in 2019 as a new way of giving customers (both personal and business) greater assurance that they are sending payments to the intended recipient, helping them to avoid making accidental, misdirected payments to the wrong account holder, as well as providing another layer of protection in the fight against fraud and scams.
Confirmation of Payee
What are the steps for the customer to open a round up account?
1. Open the home menu and Tap Add
2. Choose the round up account, carefully read the terms and condition to open the account
TRIPLE POINTS
Wha do you call the interest that has been earned but not yet paid?
Accrued interest
When will be multiple claims trigger or activate?
2 dispute cases within 6 month or 3 dispute cases within 18 months
How many Chase saver accounts can customer create?
10
___________ is an industry wide effort to reduce fraud by asking customers to confirm their identity when making a payment online. It is legally required in certain online transactions.
3D Secure
I have frozen my card within the app. Will Apple Pay still work?
Yes. Apple Pay is not affected by card freeze.
What are the 3 types of complaints?
Complaint (8 week)
Payments
Exec.,media and legal
DOUBLE POINTS
Can you set up direct debit using your round up account?
No
It is the rate used to calculate your monthly interest payment where no taxes deducted?
Gross Interest
Can I reinstate a cancelled Direct Debit?
We are are unable to reinstate a cancelled Direct Debit. Please contact your merchant/service to setup a new Direct Debit on your Chase account.
What is the importance of location and camera in the app?
Location helps identify fraud and put measures in place to avoid it and allows you to know where transactions have been made also, map shows in transaction.
Camera allows you to take pictures of documents needed to upload and receipts
____ is any expression of disatisfaction whether justified or no claim of financial loss,material distress or inconvenience.
Complaint feedback
What are the behaviours of high 5?
understand it
own it
resolve it
obsess over it
go beyond it
Where do you transfer a dispute that is 13 months and above?
Bops
DOUBLE POINTS
What is the payment limit on a Direct Debit?
We align to the Bacs payment limit on a Direct Debit which is £20,000,000.00
When does my monthly ATM foreign withdrawal limit reset?
Limits are reset on the 1st of the month.
What are the 5 statuses of a transaction?
Pending, reserved, approved, posted, and provisonal reserved
TRIPLE POINTS
When the amount of money withdrawn from a bank account that is greater than the amount actually available in the account.
Overdraft
When do my daily cash withdrawal or daily card spend limits reset?
Limits are reset overnight daily.
Is there any cashback on Direct Debit?
We currently do not offer Cashsback on Direct Debit. As mentioned in our product terms Cashback is only available on debit card spend (some exclusions apply). We will inform customer on any changes to our Rewards
Double Points
How long do transactions stay in Pending status for? *
Merchants take up to 7 days to complete a pending card transaction.
A form of criminal phone fraud, using social engineering over the telephone system to gain access to private personal and financial information.
Vishing
What do you call sneakers in UK ?
Trainers
What is the political system in UK?
Monarchy