Process Mapping
What is process mapping?
A visual representation of business processes
What are the three components of a user story?
Who, What, Why
It is an ordered list of everything that is known to be needed in a product based on the product goal. It is constantly evolving and is never complete.
Product Backlog
What is a journey map?
A visual illustration of the experiences customers have with a business or organization
This is a powerful, free, and simple tool that takes a snapshot of your Salesforce org and looks for potential problems in your implementation.
Salesforce Optimizer
How many levels can you have in a UPN?
Unlimited
Alpha testing, beta testing, operational acceptance testing, black box testing
Scrum meetings are an integral component of a work environment that adopts the Scrum methodology. They are an invaluable source of information and feedback from the development team and help keep the team aligned with the sprint goals. Name the type of meeting that happens daily.
Daily Standup
What are two of the benefits of journey mapping?
better team alignment, strategic thinking, increased empathy, guide to measuring impact, strong case for innovation
This spotlights waste streamlines work processes and build understanding. This allows you to visually communicate the important details of a process rather than writing extensive directions.
Process Mapping
What is the most common notation used for business process mapping?
Universal Process Notation (UPN)
Who should be involved in UAT?
Testers, project managers, business owners, and software development teams.
On average, how long does a Scrum sprint last?
2 weeks
What are the types of people you should invite to a journey mapping workshop? Name 2.
People who know the customer, generative people, optimists, people who bring diversity, people who like being creative
this is performed by business end-users who can define the process and method the new code is supposed to represent. This is done in the development stage in a sandbox.
UAT
How many boxes should you use on 1 single screen in UPN?
8-10 boxes on each screen.
When is UAT performed?
Before the app is brought to production
What type of agile methodology has the product backlog continuously reordered for the next available person with capacity?
Kanban
What are the seven components of Journey Mapping?
Phases, Actions, Thoughts, Feelings, Touchpoints, Context, Opportunities
This is the process of discovering the requirements. In particular, this often refers to engaging stakeholders to understand their needs and expectations regarding the project's scope and detailed requirements.
Elicitation
What does SIPOC stand for?
Suppliers, inputs, process, outputs, & customers.
Who is UAT tested by?
End user/client
What is "a look back at the end of every sprint called"?
Retrospective
What is called when you're making sure your journey map is not too broad or too narrow?
Scope
Low-fidelity sketches, wireframes, and high-fidelity sketches are all different types of what?
UX Design Prototypes