All about parts
Who is the parts manager
Shaun Whitlock
Where does T&M approval need to be inputted
In the call remarks
Smart & Final service requests must come from _____
Smart & Final Service Desk
Who is Melissa Perry's boss
Mike Martos
What is the Canon default password?
7654321
or
12345678
To return a part, it must be valued at $___ or higher
$100
What does CPP stand for?
Cost Per Page
What does GNC stand for?
General Nutrition Center
Who is the CRM for Bed Bath & Beyond?
Camille Dawoud
What is a more common name for a Photoconductor or Imaging Unit?
A Drum
What does OEM stand for?
Original Equipment Manufacture
Who handles dispute charges for Caltronics
Service Billing
Who is responsible for providing the customer with an ETA?
The technician
What team supports FM audit / automatically reporting
EDC team
Is a toner filter a part or supply?
Part
How can you search for part tracking if it's not in the call?
Search the SC number in ZenDesk
You're placing a call and it come up with a Credit Hold, who do you reach out to?
Accounts Receivable
Who is our top revenue generating customer
Whole Foods
Who do we send paper requests to for Millennium customers?
Lawrence Coleman
Where is the power button typically located on the machine?
On the main body inside a front panel, sometimes color coded orange or red.
Parts need to appear the same in these two locations to avoid a Negative Inventory Error
Warehouse and bin
You're invoicing a CPP call and you see a charge, what do you do?
(1) Check the labor for overtime and 0 it out.
(2) Check if the part is chargeable.
There are 7 customers that must go to HD first for triage, name these customers
(100 points for every one you can name)
Whole Foods
Smart & Final
Weis Markets
GPM
Casey's
Carter's
Aeropostale
Who is the president of Flex?
Corey Rivard
What does 49 error code usually indicate?
Corrupt file or data