5 Steps
What’s our one innovative difference maker?
The purple grid!
If a customer is low key and not asking many questions, what should you do?
Be low key also, answer questions as needed but build a rapport as you feel!
When a customer comes in you should run up to them and ask how their day is going.
No, greet them from where you are, and slowly approach. Ask if they have been to purple before.
The tall harmony pillow is the best because its the biggest.
False, it’s all based on personal preference. All the sizes have their purposes.
What pillow has the most dense feel?
Purple 2.0
What are the two learning zones we should use before showing a bed?
The gridication and air flow table.
What are some things you can ask a customer to build a good rapport?
If you could change your mattress to make it perfect what would you change?
What wakes you up at night?
What matters the most about the company you buy your mattress from?
etc.
You should always ask if they want to buy what they’re looking at.
True! Match and mirror but ask about the sale, the worst you could do is plant a seed on their head about purple.
What is in the middle of the Harmony pillows?
Tallalay latex, she’s not a regular latex! She won’t cave in!
What pillows DO NOT come in King size?
1. Purple 2.0
2. Dreamlayer
3. Anywhere Travel (100 extra bonus points if you got this)
What are the three main comfort factors we address?
1. No pressure support
2. Temperature neutral
3. Instant response
What should you show a customer?
Everything! It’s a showroom so show the whole room and sleep system!
You should always tell the customer all the information right off the bat.
False, see if they’re ready to receive the information first.
What are the low, mid, and tall pillows different recommended uses?
Low for back or stomach sleepers.
Mid for back and side and sleepers who move around a lot.
Tall for taller people, or who mainly sleep on their side.
All of them!
What 4 questions do you ask every customer?
1. What size bed?
2. Primary or secondary?
3. Do you sleep on your back, side, or belly?
4. Any ailments keeping you awake?
How often should you mention Affirm in an interaction?
Three times!
1. Grid Table
2. While they’re trying a bed
3. Before checking them out.
The Ultimate seat cushion is THE BEST for Office chairs especially, according to the website.
False! Best for trucking, gaming, and extended sit time.
What pillow is the most customizable?
The Freeform!
What does the Premium Plus base have included?
1- Mobile app and remote
2- 3 Massage Settings with 3 different timers
3- Pilowtop Tilt
4- Lumbar Support
5- Customizable colored lights underneath
6- 3 extra presets you can customize
7- No snore and zero gravity presets.
8- Single tough button to flatten
9- 10 year pro-rated warranty (extra 100 points)
What are the 5 steps?
1. State determines fate
2. Store in rapport
3. Go for the know/No
4. Seal the deal
5. Yelp for help
What are the 5 pieces in our sleep system?
Adjustable base, mattress, mattress protector, sheets, pillow.
You don’t have to do anything else after asking if they want to purchase and they say no.
False! Ask if they’d like a draft order sent, and ask for a review!
How long is the warranty for the pillows?
1 Year!
The Premium Plus Base is $2,595 for which size?
The King