PC Technician Responsibilities
In which of the following situations should you NOT use an ESD wrist strap?
Answer
When working with high-voltage components.
When replacing worn or frayed power cords.
When wearing jewelry.
When replacing memory modules.
When working with high-voltage components.
A technician is installing a cable modem that supplies internet connectivity for a home office.
Which of the following cabling types would they use to connect the cable modem to the wall outlet?
Answer
RG-6
Cat 5e
Cat 6a
Multi-mode fiber
RG-6
Which of the following operating systems was derived from Linux?
Answer
Chrome OS
Unix
macOS
Windows
Chrome OS
Which storage device uses aluminum platters for storing data?
Answer
DLT tape
SD card
DVD disc
CD-ROM disc
Hard disk
Hard disk
Which Windows tool do you use to create and delete partitions on hard drives?
Answer
Services
Explorer
Disk Management
Device Manager
Disk Management
Which of the following components require special disposal procedures to comply with environmental guidelines?
Answer
Notebook battery
Motherboard
Video card
Hard disk drive
Notebook battery
Which of the following situations is MOST likely to justify an investment in a Cat 6a cable instead of a Cat 6 cable?
Answer
The work area has a lot of electromagnetic interference (EMI).
Users will be streaming a lot of video.
Users will be doing a lot of high-resolution printing.
The cable needs to be run though a raised floor.
The work area has a lot of electromagnetic interference (EMI).
Ruth has a startup business and limited resources. She wants to save money by using an operating system on her business computers that has no associated fees for installation.
Which of the following operating systems could Ruth install for free?
Answer
Linux
Windows
macOS
Chrome OS
Linux
You are building a PC workstation and are ready to install a newer hard drive (HDD) into an empty drive bay in the PC case.
Which of the following steps should you complete first?
Answer
Connect the HDD to the power supply.
Connect the HDD to the SATA interface on the motherboard.
Verify that the power supply and SATA cables can reach the HDD.
Verify that the HDD has been detected by the BIOS or UEFI firmware.
Verify that the power supply and SATA cables can reach the HDD.
Which of the following is a characteristic of extended partitions?
Answer
They are subdivided into logical drives.
They are bootable.
There can be multiple extended partitions per drive.
They can be set to active.
They are subdivided into logical drives.
What is the BEST way to dispose of printer cartridges?
Answer
Deliver them to a local recycling facility.
Place them in a standard recycling bin.
Place them in the regular trash.
Return them to the manufacturer for recycling.
Return them to the manufacturer for recycling.
You are installing a new SATA hard drive in your Windows workstation.
Which of the following connectors should you use to connect your hard drive to the motherboard?
Answer
7-pin connector
50-pin connector
80-pin connector
40-pin connector
7-pin connector
Which of the following processors allowed macOS users to run Windows on their computers?
Answer
AMD
M1
Intel
IBM
Intel
Which of the following tasks would you complete as part of a normal SATA installation using a recently purchased motherboard?
Answer
Configure the device ID using a jumper.
Plug the 15-pin power connector into the SATA drive.
Set the Master/Slave relationship using a jumper.
Use the 4-pin Molex power connector.
Complete a low-level format of the drive.
Plug the 15-pin power connector into the SATA drive.
Which Windows tool can you use to determine the amount of space available to shrink a volume?
Answer
Computer Management
chkdsk /f
Disk Management
chkdsk /r
Disk Management
Which problem can occur if your system case fan blows in the wrong direction?
Answer
Extensive dust can build up and the system can overheat.
The flow of air is negated and the system can overheat.
A rapid change from cold to warm can cause damage to the components.
Condensation can build up in the computer.
The flow of air is negated and the system can overheat.
Which of the following BEST describes the purpose of the north bridge chipset?
Answer
The chip that controls all of the USB ports.
The chip that controls the audio.
The chip that controls the PCI bus.
The chip that controls the system BIOS.
The chip that controls the PCI bus.
Part of the operating system core is responsible for controlling security, managing the file system, and providing a platform for applications to run on.
What is the name of this core component?
Answer
Central Processing Unit
Kernel
Desktop
Driver
Interface
Kernel
Which interface is primarily used for internal hard drives in modern desktop PC systems?
Answer
USB
Firewire
SATA
PATA
SCSI
SATA
You have a thin-provisioned storage space that suddenly unmounts.
What is the MOST likely cause of this problem?
Answer
A new storage device has been added to the pool.
One of the disks in the storage space pool has crashed.
The storage space has become corrupted.
The storage space has run out of disk space.
The storage space has run out of disk space.
You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?
Answer
Cable tester
Tone generator
Loopback plug
Multimeter
Tone generator
When booting your workstation, you hear a series of audible beeps, and the system locks up.
What is the FIRST step you should take when troubleshooting this issue?
Answer
Replace the motherboard battery.
Check the motherboard documentation for POST errors.
Disconnect non-essential peripherals and try to reboot.
Check for dust buildup inside the case.
Check the motherboard documentation for POST errors.
As the IT administrator for a small consulting firm, you want all the computers in the company office to be able to share files, printers, and local network resources. There are currently 15 computers in the office.
Which of the following Windows features could you implement that would MOST closely match your network requirements?
Answer
Remote Desktop Protocol (RDP)
Domain access
Workgroup
Bitlocker
Workgroup
You have been asked to implement a RAID 5 solution for an engineer's desktop workstation. What is the minimum number of hard disks you can use to configure RAID 5?
Answer
Two
Three
Four
Five
Six
Three
Your company's graphic designers were given laptop computers several months ago. The laptops have a 500-GB SSD drive for the operating system and applications and a 1-TB hard drive for storing media files.
Now, a few of the graphic designers are complaining about slow performance on their SSD drives.
What is the MOST likely cause of the slow performance?
Answer
The file system is not optimized for SSD.
The designers are storing media files on the SSD drive.
The SATA connection is older and has a slower transfer speed.
The SSD's firmware needs to be updated.
The designers are storing media files on the SSD drive.