EC-071
The process of planning, staffing, leading, and organizing employees.
what is Human Resources
Function that involves determining employee compensation
What is staffing
An HR manager conducts an exit interview with a retiring employee.
What is Staffing
Positive customer relations encourages loyalty and __________.
What is Repeat Business
Having positive customer relations means making customers
The day-to-day activities required for continued business functioning
What is Operations
Function that involves establishing lines of authority
What is organizing
An HR manager makes sure the company is following equal employment opportunity (EEO) laws.
What is Compliance
The most important factor in a business’s customer relations is its __________.
To build positive customer relations, a business must be
What is Proactive
Involves long-term planning and organization
What is strategic management
Equipment and supplies required to produce and/or sell products
What is material resources
A department manager develops an instruction manual for one of the company’s job positions.
What is Training and Development
Listening respectfully is a business’s best form of __________.
What is Communication
Building positive customer relations is one of the least expensive ways for a business to
What is compete with other businesses
The process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources
What is financial analysis.
Level responsible for the day-to-day activities of employees who carry out the business’s routine work
What is first-line management
An HR manager listens to and records an employee grievance.
What is Employee Relations
Customers appreciate it when businesses express __________.
What is Gratitude
Businesses must keep in mind that word-of-mouth promotion can be
What is Negative
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data
What is information management
Ability to understand how the parts of an organization are interrelated
What is conceptual skills
An HR manager solves a paperwork snag involving an employee’s paycheck.
What is Compensation and Benefits
Opportunities to interact with customers are known as __________.
What is Touchpoints
Technology aids positive customer relations because it gives customers
What is greater access to the Business