DME
2022 OTC/Healthy Foods
Maestro
Random
Knowledge Central
100
What does CGM stand for?
What is Continuous Glucose Monitor
100
What does OTC stand for?
What is Over the Counter
100
What intent do you open to see if member has the Personal Emergency Response System benefit?
What is Review Medical Benefits
100
What does AWE statement Stand for?
What is Acknowledgement, Willingness to Assist, and Empathy
100
KM1005373
What is C&S/IFP Contact Numbers and Hours of Operation
200
Does Medicare cover Massage Devices?
What is Not covered under Medicare Guidelines; personal comfort item; not primarily medical in nature.
200
Are all foods covered for my healthy food credits?
What is Although your credits can be used on thousands of items, there are items that do not qualify. Some exclusions include non-food and pet items, alcohol, baby formula, candy, chips, coffee shop items, desserts, fresh baked goods, soda, energy drinks and tobacco.
200
What intent would you open to see Medical Claims?
What is review Medical Claim history
200
What aux do you use when going to break?
What is Not Ready - Break
200
KM1004154
What is Referral Requirement - Index
300
Does Medicare cover Collagen Implants?
What is Yes, Eligible for coverage if the member's condition meets the required criteria.
300
Do I get two benefit deposits, one for Food and one for OTC?
What is For this benefit, you will receive ONE benefit deposit each month that you may use on OTC products or grocery items. Benefits will expire at the end of each month and do not roll over from month to month.
Please note: You can purchase food and OTC items in a single transaction, and both will be covered by the benefit.
300
What intent would you open to change members address?
What is Change Address
300
What is an example of how to do a call opening?
What is "Thank you for calling United Healthcare, My name is _____, With whom do I have the pleasure of speaking with today?"
300
KM1010851
What is The Importance of Proper Documentation
400
What kind of special type walker is Not Covered?
What is With basket: Not covered under Medicare Guidelines.
400
Can I receive cash for my benefit credits instead of products?
What is No, credits cannot be redeemed for cash
400
What intent would you open to see the members BIN number?
what is Review RX Benefits
400
What is an example of Willingness to assist?
What is "I'd be happy to assist you with this issue"
400
KM1007718
What is Dental Coverage - Index
500
Does Medicare cover Hospital Bed, total electric
What is Not Covered under Medicare guidelines; height adjustment feature is a convenience feature.
500
Can members report lost, stolen, or damaged cards?
What is
- Members should immediately contact Healthy Benefits Plus customer service at 1-833-853-8587 to report the card lost or stolen.
- The card will be immediately terminated, and the funds will be no longer accessible.
- The member will be issued a new card with funds available upon activation.
- Members can also request new cards online at HealthyBenefitsPlus.com/HWPCard
and through the mobile app.
500
What intent would you open to see why a prescription was denied?
What is Claim History under Pharmacy
500
What does QMB stand for?
What is Qualified Medicare Beneficiary
500
KM1014565
What is DSNP - Cost Share