Customer Information
In this order the Customers Name is entered as this.
What is ANAM KASHIF
Many Cx place large orders but this order only consist of one item.
What is Bankers Box Basic Duty Letter/Legal File Storage Box with Lids, 10 Pack, White
The Billing name on this account is
What is ANAM KASHIF
Incidents will appear on these types of contacts
What are chats, emails, and calls.
This KB will aid us in finding out the pattern to this Customers order history.
What is Order History KB, Article 388942281
Some Customers have multiple forms of credits cards one their account. How many does this CX have according to Accertify?
What is one card
According to metrics, this customer has spend how much $$ with us?
$879
This is where TOF is located
What is IN Accertify and Also CA and the days are 0 on this account
This is where you can see previous agents incidents tickets.
What is under Customer Account and Incidents.
If the Cx is asking us why his orders are cancelled, this KB will guide us with verbiage to advise the CX.
What is Why Cancel, Article number 290019620
Where is the CX's billing information located if not obtainable in CCA?
In Accertify under Billing Information
Promo Abuse happens often. This account has utilized a total of how many promo codes?
What is 4 promo codes
Address Manipulation occurs frequently in fraudulent accounts. The shipping address in the account could be considered manipulated because the actual shipping address is...
What is N57 W15867 Bette Dr MENOMONEE FALLS Wisconsin
Chat history can be viewed in this location
What is under incidents. Click on the incident, then click view chat history, and then review.
This KB assist us in determining Returns abuse on the account
What is Returns Abuse Basics, Article ID # 997327530
An email address helps identify an account. What is this Customers email address?
What is MALIK23@INVENTDATA.ORG
Orders can be cancelled quite frequently but this account has a how many orders cancelled since October 18th 2022?
What is a total of 35 cancelled orders since 10-18-22
The billing Street address is different from the shipping address on this account but the actually billing address is..
What is 743 BRICK ROW DR. RICHARDSON, TX. APT 1348
This Customer has excessive LAD claims. How many LAD claims do they have in the passed 3 months?
What is a total of 10 LAD claims but not all were refunded as some were advised to dispute
What KB article articulates the importance and directions on utilizing the incidents
What is Incident Manager Tool- article number 369797115
The Customers ID Number is unique to each CX. What is this CX's ID?
What is 07c3edc1-1866-4293-a59d-1da130e64a4b
Where can you locate if a refund has been processed.
What is, Under order details and the payments tab.
The person order the items may be different than the person recieving them but the person recieving the items name is...
What is THOMAS PETERS.
Closing the Account and Cancelling WalMart membership, you must...
What is click on the Account details, Membership and then cancel membership, CX wants additional benefits, then close the account.
This account shows he is wanting a refund for a TV that cost 1004.97. You must reach out to ACE through this format and device.
What is VCC Max. Article ID Number 165255708