JOB COST
First Column with data
What are Total Hours per Week?
Monthly Face to Face Meetings
What are Service Calls?
Weiser's proprietary phycological, scientific screening.
What is Inner View?
Relationship, Recognition, Right Match, The Right Expectations, Respect
What is Weiser's road map to employee engagement? Or, what are the 5 R's?
Jobs running 75% more OT than the branch averages for the last 3 months
What is the 1.75 Report?
Non-Billed OT hours divided by Total Hours
What is Overtime percent?
Largest 25% of accounts in weekly billing
What are Strategic Accounts?
An applicant with this recommendation should be employed as a Security Officer.
What is the first test in Inner View? Or What is Above Average?
The average hours worked between full time & part-time officers is 32 or less.
What is a staffed branch? Or, what is a green branch?
Identifying officers that worked more than 40 hours & those working less than 32.
What is Win Team's Hours by Employee Report?
Average Pay divided by Average Bill
What is DL or Direct Labor or DLP?
HPW, # of Accounts, # of Employees, # of Sites, # of Cold Starts, # of Strategic Accounts
What is Span of Control?
Public Contact & Activity
What are the Inner View Assignment Categories? Or, What is the 2nd test?
I was impressed by the great service you provided today. You showed the same enthusiasm & professionalism we look for in our co-workers . . .
What is Weiser's Recruiting Card?
Finding officers that have fallen through the cracks & have not worked recently.
What is the Last Check Report?
Bill Rate minus pay minus Payroll Taxes & Insurances (PTI) minus built in premiums
What is Contribution per Hour?
Some include Retention, SCR Recap, Staff Turnover, OT Last 3 Months, Pay Errors, Officer Staffing, Recognition, Rate Increases, Strategic Spend
What are Leading & Lagging Indicators?
The riskiest 40% of applicants for Performance & Turnover.
What is Do Not Hire?
This method reveals red flags during the interview.
What is The 5 Questions that Should be Verbally Asked in Every Interview?
Assigning officers based on their Public Contact level & Activity level.
What is matching officers' motivation & personality to post & shift needs?
These 2 columns should be scanned first.
What is OT% & Contribution per Hour?
98 items covering Contract Award, Staffing/Scheduling, Recruiting/Selection, Equipment & Uniforms, Post Orders, Training, Personnel, Start Up
What is the New Job Worksheet?
Affiliation Drive, Sociability Drive, Customer Service Attitudes, Emotional Control
What is Public Contact Orientation?
(1) Run more job postings then they have vacancies & (2) send Admins. more Job Vacancy Reports (to include weak links) than needed.
What do the green branches do differently?
Greeter, Grinder, Graveyarder, Gratifier
What are the assignment quadrants? Or, What is the placement matrix?