Time Off
24 hours
What day does the pay period begin on?
Sunday
What category would we find "excused time" in?
Paycode edits-Excused/NWPT
What is the first thing we should do when creating a SIM Ticket?
Choose the CTI.
An employee calls in regarding a ticket that has been open for 5 days with no resolution, who do we direct them to?
Specialty
How does an employee report their absence if they are unable to make it to work?
A to Z
What pay method must an employee use to participate in Anytime Pay.
Wisley Card
What do we select to search for tickets that we have previously submitted?
Submitted Requests
What field do we add the employee ID in?
Concerning entity.
An employee wants to submit a request for a School Accommodation, who do we direct them to?
Local Human Resources
When do we submit a request for excused time?
If employee says Local Human Resources advised them to call and request it.
Where do we direct an employee to update their Direct deposit details?
A to Z/Mypay Dashboard
How long do we advised it can take for a smartform request to be reflected in A to Z?
24 hours.
When requesting a Local Human Resources callback, what is the time frame we give for when they will receive the call back?
24-48 Hours
A California Employee calls in wanting to request School Visitation Hours, who do we direct them to?
Disability and Leave Services
Direct to Local Human Resources.
SplitWrap
Pending.
After submitting a SIM ticket, what must we attach to the Panorama Case?
The Ticket number and the URL
An employee calls in with questions about their HSA deductions, who do we direct them to?
Specialty
If an employee was charged Unpaid Time while on a LOA, what should we do?
Transfer to Disability and Leave Services
On what day of the week is pay information transmitted?
Tuesday
Where would we find "Guaranteed Pay Hours" In smartforms?
Paycode Edits- Other
If an employee does not have Local Human Resources, are we able to raise a callback request for them?
Yes, by attaching their HRBP to the ticket.
An employee contacts to say that they are experiencing discrimination by their manager/LHR on site. Who do we direct them to?
Ethics Line.