R and B
Limited Agent
Full Agent
Caller Authentication
NIGO
100

Purple rain pertains to the end of the world and being with the one you love and letting your faith/God guide you through the purple rain,”

What is Purple Rain?

100

If a client upgrades to a VBA account and there is a LAA form on file, the form can be carried over to the VBA account based on the details of the following linked article. See [VBA: Granting Account Access (Legals)—Reestablishing Access after Upgrading (Expand and Merge to Existing).] If the form on file does not meet the requirements then the client would need to complete a new LAA form.

What is carrying over after upgrade

100

What accounts can use full agent form?

Individual nonretirement

IRA (traditional, Roth, SEP, SIMPLE, rollover, and inherited IRAs owned by a non-minor individual 

100

What are ASQs 

DOB 

Email 

Acct Number 

Address 

100

If a client is NIGO and the document to look up is old, where would you go to find it?

AWD

200

"I will love you anyway, even if you can not stay.. I think you are the one for me. Here is where you ought to be."

What are the lyrics to Sweet Thang by Mary J Blige

200

A Limited agent or the account owner can revoke the limited agent authority via phone, web, or in writing (received via fax, secured message, mail).

If client is registered online, position self-provisioning revoking the agent online first.

How to remove a Limited Agent?

200

What can a Full Agent do?

  • Change the address of record, update the phone number on the account and/or remove RPO.
  • Close an account
  • Add/change/delete any beneficiary designation filed with Vanguard, including the authority to name the agent as a beneficiary.
200

When is Access determined by COO Services

Deceased Client's Acct

200

What does NIGO mean

NOT IN GOOD ORDER

300

Who wanted to dance with their Father Again

Luther Van Dross

300

Common Errors on the Limited Agent Authorization Form

Account owner does not match account type 

Signatures missing

Missing pages

Account Type left blank

300

What can a former agent request

A former agent may request historical information from purged account

300

What is the standard greeting

“Thank you for calling Vanguard. This is (give your first and last name). For security purposes, please state your first and last name.”

300

Where do you find NIGO paperwork and historical processing

AWD/BPM

400

What group won the Lady of Soul on BET Awards 

Xscape

400

Limited agents are NOT authorized to?

  • Change the address of record, phone number, or email address.
  • Add, delete, or change any banking information with respect to the account owner.
  • Request a wire transfer to any account other than the account owner's bank of record.
  • Add, delete, or change any beneficiary designation.
400

What will Vanguard accept instead of the Full Agent Authorization form?

Vanguard will accept a properly certified external power of attorney on a one-time basis.

400

What is Enhanced Security Password Plus

  • Caller’s name*
  • Password (plus is not part of the password)
  • Last four digits of the TIN (also required when an outcall is placed)
400

What is a verbal update for NIGO

verbal update and consent

500

Hate Our Love by Queen Naija is a duet with?

 Big Sean

500

What accounts can not use this form?

Vanguard 529 plan

Estate 


Inherited IRAs owned by an estate

Guardianship/conservatorship 

ERISA and non-ERISA 403(b)(7) accounts

 


500

What channels can be used to receive the FAA form?

Mail

Intellidox  The FAA form is available via Intelledox as a print and mail form. 

500

What is Enhanced Security Password Only

  • Caller’s name*
  • Password (only is not part of the password)
500

Who handles most NIGO request 

Foundational Services

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