Active Directory
This person cannot log into their account because they have not logged in for over 90 days
What is disabled for inactivity
When a users mydesktop session is frozen, what do you do?
what is Log off the session
What is the button that is pressed when the monitor says "input signal not detected"?
What is the input button
What are Clinical Engineering's working hours?
What is M-F 6-4
What is the name of the membership that allows for a user to log into a pc only?
What is APImprivataSSOOnly
If a tech needs to be dispatched to repair a piece of equipment, what team should an incident be assigned to?
Who is Field Services
What process do you have to do to fix Cerner icons showing as blank white boxes?
What is go into Advanced Preferences and select Reset Citrix Workspace
What is the first thing that should be done when troubleshooting an ascom phone?
Who's permission is needed to dispatch a work order after hours?
Who is the nurse supervisor
This group allows for a user to have both Cortext mobile and Desktop access
What is APImprivataCortextUserMobile
What should always be in the Short Description field?
What is exact location and error or summary of issue
What does the Cerner server start with when you have to log them off their Cerner session?
What is CGFNY
If a user cannot log into a particular workstation but they can log into another workstation nearby, what is one of the troubleshooting steps to resolve this?
What is shut down the pc and wait 30 seconds before turning back on
When a CE tech acknowledges a work order, what will stop being sent out for that WO?
What is a page
A user calls in and says all their Cerner Icons are missing, what group should you look for in their AD profile?
What is APCernerRHOProd
If someone needs to have a share directory folder created, what kind of form needs to be filled out?
In RequestIT, select IT Security & Access and submit a Request Shared Folder request
What is the URL to put into workspace to get your apps on a personal computer
What is connect.kaleidahealth.org
What does "no boot device found" mean?
What is there is a problem with hard drive
What number is needed for each work order?
The user's cost center
What are the two groups that allow for remote access?
What is APImprivataCIDRA and APImprivataEPCS
What is the difference between a problem record and an incident?
An incident is a single unplanned event that causes a service disruption, a problem is a cause or potential cause of one or more incidents
This is threshold for the ICA RTT and Latency for a mydesktop session when they have to contact their ISP
What is 150ms
This is used to identify Kaleida IT issued computer equipment
What is an asset tag
What 2 places can you find the on-call schedule for CE?
What is on the home tab in 4Rivers and the sharepoint site