Situational Leadership
These are the 3 skills of an effective leader and coach, according to Situational Leadership theory.
What are Diagnosis, Flexibility, and Contracting for Development.
This is a valuable thing to express when trying to change someone's mind.
What is uncertainty?
A kind of communication where we just tell someone what we think they want to hear, and no real communication takes place.
What is Meta-talk?
These are the names of the four Situational Leadership Developmental Levels.
What are D1 Enthusiastic Beginner, D2 Disillusioned Learner, D3 Variable Contributor, D4 Individual Contributor/Peak Performer?
People get promoted to their level of this.
What is incompetance?
These are the two leader behaviors we must apply in the right amounts in order to properly lead someone and support their development.
What are Direction and Support?
We shouldn't contest every one of these. In fact we should concede to reasonable ones.
What are rebuttals?
"You have to", "you should", "you must", "why don't you"
What are examples of Push Talk?
What are supervisory style and developmental level?
The idea that the best technical person with the best performance should be promoted to manager.
What is the "Best Worker Theory?"
These are the names of the four supervisory styles described in the Situational Leadership model?
What are S1 Directing, S2 Supporting, S3 Coaching, and S4 Delegating?
We should never outwardly state these.
What are disagreements?
A kind of communication that leaves listeners feeling like they have a choice.
What is Pull Talk?
These are the two types of mismatch.
What are Undersupervising and Oversupervising?
What are managers?
In order to diagnose an individual's developmental level, these are two things we have to determine about them.
What are Competence/Ability and Committment/Attitude?
We should state as many of these as we can when debating with someone.
What are agreements?
A question that cannot simply be answered yes or no and is a critical component of Pull Talk.
What are open ended questions?
This is who gets frustrated when we mismatch by oversupervising.
Who is the employee?
Technical knowledge alone will not lead to success as a leader/manager. One must now possess these skills as well.
What are people skills?
An exercise between manager and employee to help them determine together how much Direction and Support are needed?
What is Aligning Expectations?
If you try to do this to someone, they will only defend their point of view. Only they can do this themselves.
What is changing someone's mind?
The term used to describe a positive working relationship that is marked by a high degree of trust, confidence and understanding.
What is Rapport?
This is who gets frustrated when we mismatch by undersupervising.
Who is ourself?
A story we used as a metaphor for helping people find their own answers rather than giving them the answer.
What is the Butterfly's Struggle?