Q.A
What is required for remarks to be considered complete?
Whether the caller is the Travel Partner (TP), or the Direct Guest (DG), the caller's name must also be included.
Missing either of these is considered an incomplete remark and can result in a Missed Target
Who was named the Godmother of Celebrity Beyond?
Simone Biles.
True or False: TBA Bookings are eligible for option extensions?
False, TBAs have an option of 48 hours and cannot be extended. In most cases, once the guest's names are added the option should be auto extended by the system to the standard option range for the sailing.
Mention all the ships of the Millenium series
CS, IN, SM, ML
Are FMT allowed for NRD bookings?
No, both bookings must be REFUNDABLE deposit rates.
What information an agent must provide to the Travel Partner once they have given you the booking #and the agency phone number?
You must verify to the TP:
The guest's names, ship and sail date including the year.
Note: You will read this information to the travel partner. You should not be asking them for this info as it is considered inefficient.
When was the Celebrity Infinity last refurbish?
10/15/20
If a guest cancels for any reason and the booking has CruiseCare, what will they get if they file a claim?
The guests will get 90% of the trip cost issued to them as an FCC.
In most cases the 90% is figured off the cruise fare only as the taxes and fees are always refunded when a booking is cancelled.
Mention all the ships of Solstice series
EC, EQ, RF, SI, SL
Can we FMT money from a CP booking?
No, they are not allowed.
Mention the 4 pillars/areas QA evaluate
Efficiency, Relationship and Professionalism, Policy and Procedures and Resolution
Where can a guest rent a wheelchair or a scooter?
Explain what Exciting Deals pricing is and if it includes perks.
Exciting Deals have a 7 day booking window, Monday to Sunday Each week. They are deep discounts that are valid for new bookings only, they are not combinable with any other promotions, cannot be combined with Captain's Club upgrades, cannot be created as TBAs, and cannot have option extensions, If an Exciting Deals booking cancels, we do not protect price. NO perks included.
Mention the active ships exclusive for Galapagos sailings
Flora and Expedition
Can FMT be cross brand?
Cross brand FMTs are allowed. For example, money can be moved from a Royal Caribbean International booking to a Celebrity Cruises booking.
According to QA guidelines, what Policy and Procedure is defined as?
Measures the agent’s ability to use product knowledge, correctly apply policy, and utilize the correct procedure during the course of the call
If a cruise that is 5 nights or longer cancels at 68 days prior to sailing, what cancellation penalty percentage will they be subject to? What is this percentage based on?
50%. The penalty is calculated off of the cruise fare (blue line) of the booking.
What is the oldest ship in our Celebrity Fleet? When did this ship enter service?
Celebrity Millennium. Entered service on July 2000.
Mention all the ships for Egde series
AX, BY, EG, AT
Can we FMT from a direct guest booking to a TA booking?
No, we must verify the bookings belong to the same travel agency
What promo eligibility qualifiers must you obtain on a sales call?
What are the visa requirements for US guests sailing to Australia and New Zealand?
Australia: Visa is required and must be obtained before leaving home.
New Zealand, Guests must have an Electronic Travel Authority, and pay an International Conservation and Tourism Levy. ETA must be requested before traveling to New Zealand.
The ETA can be requested either through New Zealand Immigration app or on New Zealand Immigration website.
How does a guest request the shareholder benefit be added to their booking?
Provide your name, address, confirmation number, ship and sailing date along with a copy of your shareholder proxy card or a current brokerage statement (60-90 days) showing proof of share ownership in Royal Caribbean Cruises, Ltd. All shareholder onboard credit requests must be received approximately 2 -3 weeks prior to sail date.
Complete the form online at https://rclshareholderbenefit.questionpro.com/
AT, 10/01/23
From which tab we can do FMT and what other options do we need to select?