Agent Workspace
When working Cases assigned to me, I will sort them in the following order
highest to lowest service level
When a corporate employee needs a new replacement card what should the ACC Do?
Create Case for USA Tier 2 Benefits
Where will the ACC send a case if a W-2 needs to be corrected?
USA Tier 2 Payroll Tax
Once I locate a Candidate, how do I know what step they are on in the hiring process
Click the Candidate's name, locate the HR Status tab
A Lowe's Associate can have how many banking accounts?
4
Does short description helps locate Knowledge Results within Service Now
Yes
When an associate needs to remove a dependent from their health insurance the ACC should do what?
Transfer call to Alight /BCS and Promote Self Service
Associates will receive their W-2 via email on ______
15 Jan 2023
When resending the onboarding link what Circle from the menu must you use?
Admin
Where can we find paystubs in PeopleSoft?
Main Menu > Payroll for North America, Payroll Processing USA, Produce Payroll, Review Self Service Paycheck
____________ should contain all details of the call so anyone who reads it will know what the call is about.
Description
When the Associate states that they have too much or too few deductions for benefits from their pay how should the ACC assist?
Redirect to Alight / BSC
_____
is the form that associates get to show the full amount of taxes collected at end of the year
1095c
An SSA has called in needing onboarding links to resent to a group of new hires. What should we do?
Send Proper KB and Promote Self Service for SSA to resend
What day are Associates able to view their paystubs on pay week?
Wednesday
How many words should be in the Short Description?
2-3 Words
When a Store associate need a new or replacement discount card what should the ACC do?
Redirect to the SSA
Who is best to assist the active associates with Website Navigation for Tax
Equifax Call Center
To reset an applicants password for them to access their application I will use which tab in LCP/Brassring?
Hiring
Hours Correction Form must be filled out by
3:00 p.m., Eastern, on Monday
KB_______ for pending cases.
KB0012300
When we receive a Medicare form in a case we are working what do we do?
Escalate case to USA Tier 2 Benefits
Who will Provide copies/reissues of W-2 or 1095 via postal mail or fax?
Equifax Call Center
In the hiring process, what status must the new hire pass before you can resend the onboarding link?
Ready for Onboard
When a terminated associate needs access to paystubs
Provide access to the workday or provide paystubs if access cannot be provided