GPA
Give the address of the hotel and the cross streets.
488 University Ave, Palo Alto, California 94301
Cross srtreet: University/Cowper
How many rooms are in the hotel?
100
What are the hours of operation at Lou & Herberts? President’s Terrace?
Lou & Herberts breakfast hours: 6:30am – 11:00am
Lou & Herberts lunch hours: 11:00am – 2:00pm
Lou & Herberts dinner hours: 3:00pm-11pm (kitchen closes at 10:00pm)
President’s Terrace: 4:00pm – 11:00pm (kitchen closes at 10:00pm)
If a guest reports a lost item, where is the best place to log the information?
ALICE
What is the cost of Valet parking?
Overnight Valet $40
What is the main telephone number of the hotel?
650-843-9755
Which rooms have 2 beds in the hotel?
Graduate Double Queen (GQQ)
Describes Lou & Herberts
Ecclectic day to night bar with creative food and drinks
What is the required response time in ALICE?
3 minutes or less
Where are the public restrooms?
Lobby level near the historic elevator and President’s Terrace behind the bar
Name 3 hotels that are competitors of Graduate Palo Alto.
El Prado
Stanford Park Hotel
The Westin Palo Alto
The Sheraton Palo Alto
Nobu Hotel
What are the guestroom floors in the hotel?
Floors 2-6
How would you describe President’s Terrace to a guest?
A celebration of classic California flavors, with sweeping rooftop view. Explore playful drinks from cocktail creative Bad Birdy and a locally driven menu inspired by West California.
Time spent settling the folio must not exceed how many minutes?
5 minutes
What 3 amenities do we offer for those traveling with a dog?
Dog bed, water bowl, dog treats.
What are the 6 brand values?
Adapt
Tell Stories
Stay Local
Unapologetically Unique
Inspire
Keep it Simple
How many rooms have a French balcony?
4
Describe President's Terrace
Explores playful drinks from creative Bad Birdy and a locally driven menu inspired by West Coast Living.
What 4 steps does reception take when a guest checks in with a pet?
Notify of pet fee.
Guest signs waiver form.
Notify housekeeping.
Enter note into HMS.
What amenity must be known during arrival?
1WiFi
2 QR Code
3 Key Holder
Who are the members of the Executive Committee and what are their positions?
Vikram Vijay – General Manager
Mandy Wells – Director of Sales
Hannah Maloney – Director of Rooms
Diego Rey – Director of Engineering
Nancy Escalona – Executive Housekeeper
Aurum Dipsham – Director of Food and Beverage
Andrew Cohen – Executive Chef
Laura Cortes – People and Culture Manager
What are the four (4) wheelchair accessible features available in the guestrooms?
Bathtub which shower chair, wide doorframes, lowered closet railing, bathroom handrails, lowered peepholes, and lowered switches.
What are the hours of operation at Lou & Herberts? President’s Terrace?
Lou & Herberts breakfast hours: 6:30am – 11:00am
Lou & Herberts lunch hours: 11:00am – 2:00pm
Lou & Herberts dinner hours: 3:00pm-11pm (kitchen closes at 10:00pm)
President’s Terrace: 4:00pm – 11:00pm (kitchen closes at 10:00pm)
What are the differences between OTA hotel collect vs OTA prepaid?
OTA hotel collect: payment is collected by the hotel upon check-in. These reservations are ok to provide a folio for room and tax.
OTA prepaid: reservation shave been paid through the OTA and do not require additional payment for room and tax at the hotel. Please collect credit cards for incidentals and do not release folio information regarding room and tax information.
What are the hours for Standard Laundry Service?
"Standard Hours for Laundry Service include the following:
Laundry picked up before 9:00AM will be returned by 6:00-7:00PM the same day.
Laundry picked up after 9:00AM will be return the next business day by 6:00-7:00PM. "