IT TAKES 2 TO TANGO
SHOW ME THE MONEY!!!!
GIMMIE SOME OF DAT
HOLD UP! WAIT A MINUTE
WELL THATS RANDOM
100
EXPLAIN WHAT DUAL ACCESS MEANS. GIVE AN EXAMPLE OF WHEN THIS WOULD BE USED
WHAT IS THE PROCESS OF USING 2 SEPERATE COLLEAGUES TO PHYSICALLY GAIN ENTRY TO A DEVICE! EXAMPLE: NIGHT DROP
100

WHAT IS THE CASHBOX LIMIT FOR THE TOP DRAWER OF A TELLER WINDOW?

WHAT IS $3K

100

SHOW ME WHERE YOU GO TO PRINT ACCT DISCLOSURES?

WHAT IS CUSTOMER PROFILE - DOCUMENTS - DEPOSIT RULES AND REGS
100

WHAT IS THE CLEARANCE CODE WHEN SOC CALLS?

WHAT IS THE COST CENTER

100

WHAT SOURCE/TOOL WOULD YOU USE TO OBTAIN CURRENT RATES?

WHAT IS ONLINE RATES

200
A TRANSACTION THAT REQUIRES A CTR IS DONE AT YOUR WINDOW. WHO IS THE CONDUCTOR?

WHAT IS THE PERSON INFRONT OF YOU DOING THE TRANSACTION

200

WHAT IS THE TOTAL CASH LIMIT ALLOWED TO BE KEPT AT A TELLER WINDOW?

WHAT IS $10K

200

WHEN QUOTING A RATE FOR A LENDING PRODUCT SUCH AS A PCL OR CC - WHAT IS THE CORRECT WAY TO QUOTE?

WHAT IS ANNUAL PERCENTAGE RATE

200

WHAT IS THE CRISIS PHRASE?

WHAT IS MY IBR IS DOWN. MY IBR IS SLOW. MY IBR ISNT WORKING

200

GIVE ME AN EXAMPLE OF WHEN YOU WOULD USE A CREDIT TO THE ACCOUNT OF STAMP

WHAT IS WHEN THE CUSTOME IS NOT HERE TO ENDORSE AND NAMES MATCHES ESS

300

A TRANSACTION THAT REQUIRES A CTR IS DONE AT THE WINDOW. WHO IS THE BENIFICARY?

WHAT IS THE PERSON BENIFITING FROM THE MONEY / ACCOUNT OWNER

300

WHAT WOULD YOU DO IF YOU GET A LARGE CASH DEPOSIT THAT TAKES YOU OVER YOUR TELLER WINDOW LIMIT?

WHAT IS STRAP DOWN CASH - PUT IN BACK LOCKER OR SELL TO VAULT IF OVER $30K

300
WHEN QUOTING A RATE FOR A DEPOSIT ACCOUNT SUCH AS A CD - WHAT IS THE CORRECT WAY?

WHAT IS ANNUAL PERCENTAGE YIELD

300

WHAT IS THE AMBUSH CODE?

WHAT IS 4040 COMMAND

300

A CUSTOMER WANTS TO CHANGE THEIR PRIVACY RESTRICIONS. SHOW ME WHERE YOU MAKE THIS CHANGE

WHAT IS CUSTOMER PROFILE - TASKS - UPDATE CONTACT INFO - PRIVACY

400

EXPLAIN WHAT DUAL CONTROL MEANS. GIVE AN EXAMPLE OF WHEN THIS WOULD BE USED.

WHAT IS ACTIVITIES THAT REQUIRE THE COMPELTE ATTENTION OF 2 COLLEAGUES THROUGHOUT THE ENTIRE PROCESS. EXAMPLE: CASH BOX AUDIT

400

HOW DO YOU EXPLAIN WHAT OPT-OUT MEANS?

WHAT IS THE TRANSACTION MAY BE DECLINED IF YOU DON'T HAVE ENOUGH MONEY IN YOUR ACCOUNT.

400

SHOW ME WHERE YOU WOUL DGO TO FIND OUT WHO IS ELIGIBLE TO RECIEVE SERVICEMEMBERS CIVIL RELIEF ACT (SCRA) BENEFITS.

WHAT IS SEARCH SCRA IN KNOWLEDGE

400

WHAT IS THE BANKS DEFINITION OF A COMPLAINT?

WHAT IS ANY EXPRESSION, WRITTEN OR VERBAL, OF DISSATISFACTION W/ HUNTINGTON RELATED TO A BUSINESS PRACTICE, PRODUCT OR SERVICE

400

WHEN OPENING AN ACCT W/ A PROMO OFFER - WHAT STEPS MUST YOU TAKE TO MAKE SURE THEY GET IT?

WHAT IS ACCEPT OFFER - CLAIM IN PROMO DATA BASE - PRINT ADDENDUM

500
WHAT IF A DEPOSIT THAT REQUIRES A CTR IS DONE IN THE NIGHT DROP. WHO IS THE CONDUCTOR AND BENEFICIARY?

WHAT IS THE NIGHT DROP IS THE CONDUCTOR. ACCOUNT OWNER IS THE BENEFICIARY

500

IF A CUSTOMER OPTS-OUT, WILL THEY RECIEVE AN OVERDRAFT FEE? WHAT ABOUT A RETURN ITEM FEE?

WHAT IS NO AND YES.

500

SHOE MW WHERE YOU GO IF A CUSTOMER IS REQUESTING OUR CRA PERFORMANCE EVALUATION IN THE BRANCH.

WHAT IS ESSENTIALS HOME PAGE - COMPANY - COMMUNITY REINVESTMENT ACT - SCROLL DOWN TO "CRA PERFORMANCE EVALUATION"

500

WHAT ACTIONS/STEPS MUST YOU TAKE W/ A CUSTOMER TO DOCUMENT THEIR OVERDRAFT OPTIONS

WHAT IS PRINT FORM - HAVE CUSTOMER MAKE SELECTION - PRINT AND SIGN - SCAN DOWN

500

GIVE ME EXAMPLES OF HOW TO ENDORSE A BUSINESS DEPOSIT (HANDWRITTEN, STAMP, BLANK)

WHAT IS HANDWRITTEN: MUST INCLUDE AUTH SIGNER SIG - COMPANY NAME - AND THEIR TITLE. STAMP: COMPANY NAME - FOR DEPOSIT ONLY. BLANK: CREDIT TO ACCT OF STAMP IF NAME MATCHES ESS

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