Event Ratings for Zones
Which zone received lower restroom ratings in 2022 compared to 2021 due to comfort station closings?
What is the Northwest zone
What percentage of participants hosted their event at the same location previously?
What is 67%
How were customer interactions scored pertaining to email, mail and/or fax regarding their permit applications?
What is processing time-4.34, timely response-4.25, and easy to contact-4.07
Did the majority of participants have special use items?
What is no only 25%
What percentage of permit holders had a positive experience with Maintenance workers?
Which zone improved on almost all survey categories making them the "most improved zone from 2021 to 2022?
What is the South Zone, for a total score of .08 points higher in 2022 than 2021 (2022-4.23/2021-4.15)
What is the type of permit that 88.5% of participants applied for?
What is picnic permits with only 11.5% of participants applying for special use......
Name the top two communication options people used to submit their applications?
Fpdcc.com-73.4%
Email-28.5%
What percentage of participants rented a portable restroom through the FPCC program?
What is only 6.8%
Were participants greeted by staff on their event day?
What is yes almost half of the permit holders were greeted by Landscape and/or Police staff
Which zone improved significantly in 2022 compared to 2021 pertaining to initial grove conditions?
What is the Central Zone
What percentage of survey participants were having their first event at the FPCC in the past 12 months?
What is 52% with 44% of participants having 1-2 events within the same timeframe.
What were the top two highest scores related to in-person booking?
What is waiting time (4.55-excellent) and selecting date for your event (4.53-also excellent)
From the survey results, which approved vendor was used the least at only 1.3%?
What is Service Sanitation
What was the average score that Police staff received on the following attributes: professional, courteous, easy to approach, knowledgeable and helpful?
What is 4.55 with a consistent rating between 4.54-4.56
Which zone received an 86% exceptional rating despite a below average score for restrooms?
What is the Southwest Zone
What percentage of participants were able to secure their first choice of location?
What is 69%
DAILY DOUBLE
How were the employees rated at GHQ in the following four categories: processing time, attentive to you, knowledgeable and appropriately dressed?
What is a 4.6 (excellent) average rating!
What was the #1 service utilized from the approved vendor list?
What is inflatables/bouncy houses (71.3%)
The maintenance employees scored an average of a 4.7 rating when interacting with permit holders, but which category was scored the highest at 4.74?
What is courteous
Which zone had dramatically improved pertaining to garbage cans (regular and recycling) in 2022 compared to 2021?
What is the North Zone, the recycling rating went from 3.5 to slightly over 4
What percentage of participants booked their event more than 10 miles from home?
What is 27.5%
What was the number 1 answer to how the FPCC could make the online permit application more user friendly?
What is "simplify"
What was the average score when rating experience obtaining special use items (such as obtaining liability experience, communication etc) from approved vendors?
What is 4.27 with the lowest score of 4.25 coming from availability of special use items
Roughly what time did 40% of the permit holders arrive at their reserved location?
What is 7am with less than 5% arriving after 12pm