Whose the leader 'round here?
Who is typically the highest ranking formal leader in nursing in a healthcare organization?
Chief Nursing Officer
This type of communication is often associated with gossiping, being unkind, and uncaring.
What is passive-aggressive
Emotional Intelligence (EI) refers to the ability to what and to express what?
Ability to perceive and express emotion, having a self-awareness in recognizing emotions, empathy and social skills.
Failed communication can be a result of what?
When feelings are not shared or become hurt; when someone is told to do something without a rationale
This person typically provides direction, goals, vision, and methods to achieve the goals.
Who is a leader
This type of leader often makes decision on their own without consulting their team, but is great during emergencies.
What is an autocratic leader
A type of communication that is not verbal, but can be just as effective in communicating among another is called this.
What is nonverbal communication or cues.
To de-escalate a hostile conversation, this technique is typically effective.
Listen to what the other is saying
How is Maslow hierarchy of needs affected by ineffective communication?
Communication not based on effective communication does not allow basic needs to be met.
To be an effective nurse manager, it is important to have what skills?
Ability to motivate, direct others, and organize
This type of leader is often associated with chaos because the lack of feedback and information.
Who is a laissez-faire leader
Aggressive communication can affect others by what
violate other's rights and create an oppressive environment
Listen more, talk less
The technique can help resolve failed communication by stopping the communication and moving into a different direction
what is feedback
A difference between a democratic leader and an autocratic leader is what?
a democratic leader involves their team members in decision making, while an autocratic does not
This type of leader often invites group members to give their criticism and comments, then processes the feedback, then makes the final decision.
Who is a multicratic leader
Barriers to ineffective communication can include what?
confusing message; anxiety or stress; fatigue and hunger; interruptions; to many tasks
The Jean Watson Caring Model is based on what characteristics?
Transpersonal nursing, high-touch, intentionality, caritas, and viewing the care as a human to human approach
Communication blocks can include what
inadequate feedback; preconceived opinion, physical or emotional disabilities; expectations not met; skill and ability of sender not recognized
An informal leader may not have this, while a formal leader does.
a title
This type of leader is associated with developing clear visions that are shared with others, encourages collaboration among team, and focuses on empowering others.
What is a transformational leader
Supporting effective communication in the clinical setting include what:
SBAR; Commitment to caring
Someone who uses passive communication does what to their own feelings?
They ignore their own feelings and needs, avoids giving opinions and can cause the person to become a victim
Prevention for communication in the Academic setting can include
avoid "fight or flight" response; no fighting; no running; stope and listen actively; be proactive instead of reactive; control negative behaviors
Good leadership is critical for what...
effective management