2023 at Discover
What is the newest holiday recognized in 2023 at Discover?
Why is Schedule Fulfillment important?
It is being on the system when scheduled to support our peers, our customers, and Brand Promise
How does a Tardy impact you in 2023?
If it is .25 or 15 minutes, it doesn't other than using our PTO
What is goal for Schedule Fulfillment?
Goal for Schedule Fulfillment 86.50%
This is the minimum expectation, being available for the customer when scheduled.
What is considered an occurrence for counseling purposes starting 01/01/2023?
Any unplanned occurrence .50 or greater.
What is AHT measured on?
How long you handle each call type compared to everyone else in your job role handling that same call type. How you compare to their call handling time.
Paid sick time is 60 hours of your PTO that you can use as needed, without question.
Open for discussion.
How can Paid Sick Time help?
It is good to keep some spare PST for you in case of an emergency. It can be used for No Call No Show, it can be used for an emergency run for child, parent, or self.