General
True or False ? can members get two service's under one entailment?
Members request two or more services on one vehicle during the same service event, Member is charged for one call on their entitlements.
Exception: If more than two tire changes and an additional service (i.e. lockout) are performed the member will be charged two entitlements.
What would the status and reason codes be for transferring a BH to another provider ?
in D3 status code would be "SP" reason would be " BH"
What does COR stand for ?
Club Own Repair
In the state of UT what membership level covers you for RV coverage ?
Plus RV or Premier
is Battery charging covered by AAA Emergency road service ?
No.
What are some vehicles not eligible for service ?
Non-passenger vans: box van, cube van, delivery van, van cutaway, cargo van (no rear seats), transit vans
What channel BH request should be set to ?
#Troubleshooters_pod
What states are COR's available in ?
2- Arizona
3- Nevada
What information needs to be collected about an RV?
1- type of RV
2- classification
3- size
4- hitch type
5- details regarding disablement
6- tire information
True or False - Warranty rights may be transferred to another member upon sale of the vehicle
True
no, not covered under basic membership.
What information should be documented in a call once a relay has been set up?
Document the call with: “RELAY TOW CALL 1 OF 2”, the duplicate call number, and “Clear as P6.”
What information do we need when placing a COR call?
2- COR #
3- member name/ contact #
4- Making sure it gets spotted to Fleet
what type of RV conversion is covered under RV memberships?
RV conversion are never covered
True or False ? BS is available for all- electric vehicles
False
Can DOCs approve reimbursement approval?
Yes, DOCs can now approve reimbursement on escalated calls
What is the last step on confirming a relay tow ?
Confirm all parties have a clear understanding of the relay plan and all special documentation is entered in both calls.
Relay shop collects over-mileage fees, if applicable.
How must COR Valet be cleared to ensure shops will be paid for running them?
MUST be cleared as P6
In the state of AZ what membership level covers you for RV coverage ?
Plus RV or Plus RV & MC
What is the discount for an original BA purchase ?
25 dollar discount
How is troubleshooter pod etiquette different from other channels?
following callouts should not be posted in the channel " IB/ Off IB" " Going to break/Back from break" " Code 2 call is passing" " going to/ coming from meetings"
Which SP's collect OM fee's if applicable ?
the 2nd provider collects OM
Name two benefits when member goes to a COR?
1- 10% discount off labor.
2- 50% discount on the first hour of Vehicle Diagnostic
3- Free Maintenance Inspection
4- AAA will cover the added cost up to 10 miles for a classic level member
name at least three different type of RV's
1- class A
2- class B
3- class C
4- travel trailer
5- toy hauler
6- 5th wheel trailer
What is the current BA warranty as of 01/01/2023
As of 01/01/2023 new AAA batteries have a 3 year full replacement warranty for manufacturer’s defects. side note --- All batteries sold on 12/31/22 and before will still have their 3 full/3 discount (6 year total) warranties