Billing
Where on the billing task drop down could you apply a payment to a customer account?
what is "take a payment"
Who are your Progress Partners for this class?
Who is "Marquicia, Taniisha, and Robert (Cam)"
Where would we view the same information that a customer not on paperless billing could see?
What is "view statement PDF's"
Where can we add an Authorized User for the Account Holder?
What is "edit Customer"
Where can we view what devices are on the account?
What is "Device Management"
Where could we add/update/remove a payment option for the Account Holder?
What is "Manage Wallet"
When a Progress Partner says "lets side" what is the appropriate action?
What is "look for the personal webex message"
Where would we find if the customer is eligible for a courtesy credit?
What is "Credit Calculator"
How do we change the billing address for the Account Holder?
What is "Edit customer"
Where can we find if the account has been suspended?
What is "Service status"
Where do we go to add autopay to the account for the account holder?
What is "Manage Autopay"
What two things can you NOT put in the classroom chat?
What is "GIF's and Account Numbers"
also negative vibes!!!!
Where can we find credits that have already been applied to the customers account?
What is "View Adjustment History"
Once the account is on seasonal hold, where can we go to change the seasonal hold dates?
What is "Edit the seasonal dates"
How can you tell if the equipment has proper signal?
What is "Device Signal"
Where can you apply a "Promise to Pay" to the account?
What is "we don't"
While waiting for an answer from your Progress Partners, what should you be doing?
What is "Researching the Copilot, and looking up agent resources"
Where can find charges that are eligible for the 30 day money back guarantee?
What is "Credit Calculator, Customers Guarantee"
Where can we update the account security code for the Account Holder?
What is "edit account access"
Where on the device management page can we check for an outage?
What is "Event Board"
'PPV' options will be available as a task drop down, however if it is not how can we educate the customer moving forward to unlock this feature?
What is "Eligible tv service and eligible tv equipment"
it is 8:01 p.m. How do you reach out for assistance?
What is "the assist line: 7395012"
Where could we find Future charges, or adjustments?
What is "View Ledger information, Show Unbilled Transactions"
Where do we go to edit where customers receive important billing, and service notifications?
What is "Contact Prefrences"
Where can we find what the actual device looks like on the Device management screen?
What is "the drop down next to Model Name"